Customer service admin

1 week ago


Singapore CASA CREATION MARKETING PTE. LTD. Full time

Position: Customer Service and Admin ExecutiveSalary Range: $2,300 - $2,800Company DescriptionFind out more about us: Creation is the authorized distributor for SK Magic, second biggest home appliance makers from Korea.We are a dynamic team looking to expand with energetic homegrown talent In line with the staff-centered philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.Responsibilities :Achieve targets set for arranging appointments.Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.Attend to customer inquiries and complaints, ensuring closure of all cases.Perform ad hoc administrative tasks as assigned by the General Manager.Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.Job Requirements:Strong organizational and planning skills.Excellent communication and customer service skills.Ability to handle and resolve customer complaints effectively.Ability to work independently and as part of a team.Positive attitude and proactive approach to problem-solving."N/O" Level and above#J-18808-Ljbffr


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