Director of Customer Success and Relations

5 days ago


Singapore RESPIREE PTE. LTD. Full time
Responsibilities:
  1. Follow up and project manage with key accounts post go-live, including managing ticketing and customer service support post go-live
  2. Providing key success metrics post go-live to your reporting officer
  3. Ensuring that the multiple levels of customer service support including helpdesk, ticketing and other operational pipelines are serviceable and operational to meet the customer expectations
  4. Manage and ensure the warranty requirements and the maintenance of the software systems and conducted regularly, and to work cross-functionally with the software teams to ensure that
  5. Implement, and oversee training programs for customer-facing teams (e.g., support, onboarding, success managers) to ensure consistency in service delivery, product knowledge, and customer engagement practices.
  6. Support the creation of training materials to aid customer onboarding and the conduct of demos for prospective customers
  7. Track and manage projects under key accounts on management software tools
  8. To provide require metrics and information of the service back to key


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