Lead Process

7 days ago

Singapore NCS Pte Ltd. Full time

Overview NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. As a Lead Process & Quality Consultant / Process & Quality Consultant , you will play a key role in shaping and elevating delivery excellence across NCS. We are seeking a results-driven and detail-oriented individual to lead the development, implementation, and continuous improvement of processes and methodologies that drive consistent, high-quality outcomes across our global delivery teams. What will you do? Drive and Manage Quality/IDM/Process Improvement Initiatives Engage stakeholders from different units and mobilize resources from different functional units to deliver program objectives. Drive program execution, evaluate effectiveness and provide timely insights to PQE management. Manage Business Processes / Methodologies Manage the development and refinement of processes/methodologies (e.g., NCS IDM - Integrated Delivery Methods, including standardized policies, processes, methodologies, templates, and tools). Act as a process/methodologies expert to define, review and advise on process design. Scan industry standards and best practices and recommend updates of NCS processes/methodologies. Review processes defined/updated by Process Owners to ensure alignment with other processes and corporate standards/policies, and ensure controls are appropriate and not excessive. Facilitate workshops, feedback sessions, and process reviews with stakeholders to gather input and foster buy-in. Curate best-of-breed reusable delivery samples/templates. Drive standardization, process improvement and process automation to improve efficiency and consistency of process practices at LOB and NCS levels, including defining requirements and reviewing design of project delivery systems/tools. Establish quality metrics and manage their collection and reporting. Capability Enablement Manage enablement programs on processes/methodologies to enable delivery staff in using the processes/methodologies, including developing courseware and job aids, facilitating training and workshops. Generate awareness and usage of key IDM Processes and Essential Practices via the monthly Quality Matter Newsletter (EDM) and internal social media platforms. Client Satisfaction Management Plan, design and manage external research consultants to run Client Experience Surveys, report findings and analysis to Management and Client Service Units to facilitate

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