Service Analyst

Service Analyst - Application Support (Channels Apps Ops)Join to apply for the Service Analyst - Application Support (Channels Apps Ops) role at Synapxe. Position Overview This position requires exposure and experience to manage Project Delivery & the relevant Support Activities for the scope under Channels, Document Mgmt, and Forms & Workflow. Role & Responsibilities Project Delivery Manages projects or multiple projects and drives cross‐functional teams in a structured and methodological manner to meet business objectives. Plans and drives procurement activities, including seeking project scope and funding approval from the respective approving authority. Monitors and tracks project progress to resolve issues across different functions immediately, mitigating any potential risks early to avoid project failure. Works in collaboration and coordinates with business users, internal and external teams, and vendors to ensure the project is successfully completed within budget & scope, on time and with quality. Provides regular progress updates to key stakeholders and management and escalates issues for resolution in a timely manner. Builds partnership with internal and external stakeholders of projects. Articulates and communicates influencefully to both internal and external stakeholders and works well in a team environment. Anticipates operational issues across all parts of the projects and develops creative strategies to address them. Participates in annual work‐planning and manages the estimation of budget for new demands. Service Operations Provides ongoing maintenance support for production systems/applications and 24/7 standby support. Attends to user queries, analyzes and investigates production issues reported, ensuring issues are fixed as per user requirement. Evaluates potential solutions and makes recommendations to resolve application issues and user queries. Logs issues received, tracks and monitors progress of fixes in a timely manner, according to established Service Level Agreements (SLA). Assists in root cause analysis for issues and implements preventive measures to prevent recurrence of issues. Participates in system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes. Involved in the change management process (Change Approval, Implementation, Testing, Deployment and verification). Performs administration matters such as contract renewals, SSL Cert purchases and renewals. Works with business users and builds good rapport. Collaborates with vendors to implement application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies. Participates in implementation of projects and enhancements to provide inputs and review maintenance support requirements. Collaborates with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems, and changes. Provides periodic updates and reports to internal and user management. Requirements Degree in Computer Science, Computer Engineering or equivalent. Successful track record in Project Management, User and Vendor Management and leading large‐scale projects. Successful track record in Service Operations Management. Strong business process and analytical skills with the ability to assimilate information quickly, while communicating complex requirements and issues clearly and concisely. Good oral and written communication skills as well as presentation skills with ability to conduct presentations comfortably to large groups and senior management. Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team. Able to adapt to fast changes and work under pressure. Experience in healthcare industry is an added advantage. Apply Now NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT#J-18808-Ljbffr