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Executive - project management customer service (6-months contract)

1 week ago

Singapore Worldmarketing Group Full time

Executive - Project Management Customer Service (6-months Contract)
This is a 6-month contract with possibilities for renewal/conversion (depending on business needs).
About our Company:
World Marketing Group (WMG) specializes in cross-border parcel and mail logistics in the Asian region. As a licensed postal service operator, the company has wide commercial and postal networks to facilitate clearance and delivery of e Commerce parcels. The company has offices in various locations such as Singapore, Malaysia, Bangkok, Hong Kong, Taipei, Beijing, Shanghai, and more, along with partnership operations in several other cities.
Duties and Responsibilities:
Manage daily customer enquiries and complaints that come in via email and calls, ensuring timely resolution and maintaining good customer service.
Expedite all critical orders with local subcontract vendors.
Assist in managing clients and vendors administratively and operationally.
Assist in managing and overseeing projects operationally to ensure full compliance with the SOPs.
Assist in updating SOPs, billing instructions, and payment instructions.
Assist in working on RFQs from clients.
Assist in preparing invoices.
Any other projects as assigned.
Qualifications:
Minimum Diploma holders or above in any field.
Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders.
IT savvy, especially with MS Office tools.
Knowledge and experience in logistics preferred.
Commitment to meet tight deadlines and reporting requirements.
Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
A positive attitude is a must.
Able to start immediately or within short notice preferred.
Fresh graduates are welcomed to apply.
Seniority Level:
Entry level
Employment Type:
Contract
Industries:
Transportation, Logistics, Supply Chain and Storage
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