Customer Service Support 6 Months Contract
3 weeks ago
Are you an experienced multitasker with a passion for providing top-notch customer service? We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer
Job Responsibilities:
- Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
- Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
- Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
- Conduct operational checks and replenish collaterals at the service center each day
- Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
- Respond to telephone and email inquiries
- Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments.
Job Requirements:
- Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
- Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
- Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
- A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues
Working Hours:
- Mondays to Fridays (8.30am - 6:30pm)
- Paya Lebar MRT
We regret to inform, only shortlisted candidates shall be contacted.
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EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)
Tell employers what skills you haveMicrosoft PowerPoint
Microsoft Office
Microsoft Excel
Inventory
Data Entry
Adaptability
Good Communication Skills
Administrative Support
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Case Management
Able To Work Independently
Customer Service Experience
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