Application Support Manager

2 weeks ago

Singapore BOC Aviation Full time

Overview Reporting to the Senior Manager, IT (Delivery Lead), the successful candidate will be responsible for the following: Ensuring assigned applications are well managed with minimal downtime or disruption to the business users. Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications. Managing enhancement and change requests and ensuring internal processes are followed. Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized. Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency. Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers. Gathering feedback from users and stakeholders to continuously improve applications and services. Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements. Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions. Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations. Improving business efficiencies through the introduction of automation and value engineering. Supporting projects and activities led by Project team as subject matter expert. Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective. Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer. Job Requirements Bachelor's degree or higher in Information Technology, computer science, or related field. Minimum seven to 15 years' experience in IT applications support role preferably with at least five years' experience in ERP systems. Experience in business requirements gathering and vendor management. Strong analytical and creative problem-solving skills. Organised and detail oriented with the ability to manage multiple tasks. Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices. Align with and demonstrate BOC Aviation Core Values, which are Integrity; Teamwork; Accountability; Agility; and Ambition. #J-18808-Ljbffr

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