Product Operation Specialist, Trust and Safety

6 days ago

Singapore TikTok Full time

Product Operation Specialist, Trust and Safety
Responsibilities
The T&S Evaluation and Investigation team works closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating search queries and corresponding search results pages to reflect the real user experience of the search function.
Key Responsibilities:
Collaborate with PM and RD teams to refine and implement search display strategies, driving improvements and optimization of key product metrics such as user engagement and satisfaction rates.
Conduct investigations to lay the groundwork for informed strategy formulation and product iterations of innovative display features in search.
Conduct rigorous evaluations to assess the impact and effectiveness of newly implemented features, ensuring they meet strategic goals and user expectations.
Gather and analyze search user feedback and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations.
Independently manage evaluation and investigation projects, responsible for the overall process from planning to high-quality analytical outputs.
Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs, providing guidance to ensure all project milestones are met and align with operational standards.
Act as a liaison between technical teams and operational units, participating in training and standardization activities to ensure consistency and quality in execution across the operations team.
Design and implement proactive operational plans in response to special scenarios or major events, coordinating internal and external resources to ensure efficient implementation and achievement of business goals.
Manage and adapt to ad-hoc projects and urgent business requests efficiently, demonstrating flexibility and proactive problem-solving.
Qualifications
Minimum Qualifications:
Bachelor's degree or above; with at least 2 years of experience in an operational role within the tech or digital media sectors, preferably in search functionalities.
In-depth understanding of search engines and TikTok or similar social media platforms. Sensitive to user behavior, content experience, and online security risks. Preferably possessing knowledge of AI-driven product enhancements and their implications on user experience.
Strong analytical skills with a proven track record of using data to influence decision-making and drive improvements.
Preferred Qualifications:
Excellent communication skills with the ability to work effectively across multiple teams and manage cross-functional operational efforts. Project management experience is preferred.
Flexible, adaptable, proactive, and self-motivated, with a demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people authentically express themselves, discover, and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy - a mission we work towards every day.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform
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