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Gojek - Operations Executive - Trust & Safety
1 week ago
If you’re looking to be part of a dynamic, highly-performance team that works to keep the Gojek platform safe, look no further. As an Operations Executive for the Trust & Safety team, you’ll take the wheel in executing and building scalable projects to support regulatory compliance, drive user and vehicle quality, and improve platform reliability that empower the Singapore business. Working closely with the business, risk, product, and government relations teams, you'll dive deep into local market insights to provide solutions that are timely, accurate, and actionable to enhance the safety narrative and contribute to the continuous improvement of service quality and safety on our platform.
Employing your creative thinking skills and contextual business acumen, your efforts will bolster the continuous improvement of our platform integrity aimed at further amplifying users’ trust perception of Gojek, ensuring a safe platform they can count on and love to come back to.
What You Will Do
Execute projects to improve the safety and service quality on the Gojek platform for our driver-partners and customers
Perform routine checks and reporting to ensure that Gojek complies with local regulations
Liaise with external agencies including regulators and other transport authorities on operational matters whenever needed, including issue investigations & report verifications
Operate with an appropriate sense of urgency combined with proper judgment and discretion in resolving issues
Keep up with business and industry changes, conduct analysis and provide insights to support business strategy development & effectiveness evaluation
Monitor, measure, and communicate project progress, potential risks/delays, and performance to teams & stakeholders
Collaborate with the operations, product and engineering teams to design and implement product features to accomplish Trust and Safety objectives
What You Will Need
At least 3 years of experience in roles which included project delivery, process implementation and data-driven decision-making and analysis
Passion for safety and improving user experience
Strong communication and organisational skills focused on improving collaboration, understanding, and information exchange across all stakeholders
Organized and meticulous, with good attention to detail
A “team player” attitude with demonstrated leadership capabilities
Exceptional analytical and problem solving skills
About the Team
The Operations team executes and manages the day-to-day requirements of keeping Gojek up and running. We’re responsible for the overall experience of our community, and that everyone gets the best Gojek experience.
The Trust & Safety team is responsible for maintaining and improving the integrity of our platform by proactively initiating campaigns to improve public trust as well as managing critical cases. We are the first responders for incidents that may have a major business impact, and continue to innovate and find creative and effective solutions to protect our community in each and every ride. We’re driven by the belief that every Gojek experience should be a positive one, both for the rider and driver-partner.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoTo Financial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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