Relationship Management Director APAC

10 hours ago

Singapore Worldpay Full time

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We're looking for a Relationship Management Director to join our ever-evolving Commercial team and help us unleash the potential of every business.

Overview

What You'll Own As The Relationship Management Director

As the Relationship Management Director for the APAC region, you will lead a high-performing team of Relationship Managers (RMs) to drive growth, retention, and client satisfaction across a portfolio of enterprise clients. You will be responsible for deepening client relationships, identifying new opportunities, and ensuring the delivery of best-in-class solutions tailored to client needs.

Responsibilities
  • Team Leadership: Lead, mentor, and develop a team of Relationship Managers across the APAC region, fostering a culture of collaboration, accountability, and high performance.
  • Client Growth & Retention: Proactively identify client needs and opportunities to expand Worldpay's share of wallet through cross-selling and up-selling products and services, driving sustainable portfolio growth.
  • Strategic Relationship Building: Establish, nurture, and expand strong, multi-level relationships with key decision-makers and stakeholders within client organizations to protect and grow strategic accounts.
  • Product & Market Expertise: Demonstrate deep knowledge of Worldpay's solutions, industry trends, and competitive landscape to provide valuable insights and recommendations to clients.
  • Proposal & Presentation Support: Guide and support RMs in preparing and delivering compelling proposals, RFP responses, and Quarterly Business Reviews, utilizing Worldpay's resources and tools.
  • Deal Structuring & Negotiation: Lead and support the negotiation, structuring, and closure of complex deals that align with client expectations and Worldpay's delivery capabilities, leveraging internal resources as needed.
  • Cross-Functional Collaboration: Build strong partnerships with internal stakeholders, including product, operations, and marketing teams, to ensure seamless delivery of solutions and timely resolution of client issues.
  • Sales Strategy & Planning: Contribute to the development and execution of sales plans and strategies to achieve and exceed regional targets.
  • Performance Management: Monitor and drive achievement of sales goals and objectives for the team and individual RMs.
  • Client Onboarding Transition: Partner with Sales leaders to ensure a smooth transition of newly acquired clients into the RM portfolio, ensuring a seamless experience during the first three months post go-live.
  • Continuous Improvement: Drive process improvements and share best practices to enhance client experience and operational efficiency.
  • Other Duties: Perform other related responsibilities as assigned to support the success of the team and organization.
Qualifications
  • Demonstrated understanding of financial and

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