
Client Relationship Manager
18 hours ago
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The role requires the incumbent to oversee departmental strategy, resource allocation, and performance monitoring to drive operational excellence.
The role requires the incumbent to coach and develop team members while ensuring alignment with broader business growth objectives.
Responsibilities
Supervise and review the day-to-day activities of the Team, ensuring productivity and quality standards are met
Coach, mentor, and onboard new staff, delivering career development planning and growth opportunities
Manage departmental budgets, financial reporting, and resource planning to meet productivity targets
Design and refine business processes to enhance speed, quality, efficiency, and output
Establish control and feedback mechanisms to monitor operational performance and compliance
Analyze performance data—including financial, sales, and activity reports—to measure goal achievement and uncover improvement areas
Prepare and maintain periodic reports to track strategic goal progress for executive review
Maintain and strengthen relationships with external business partners to support service delivery
Collaborate with other departments to ensure consistent work practices and identify cross-selling opportunities
Requirements
Degree in Business Administration or equivalent
Minimum 5 years of relevant experience with strong product knowledge
Minimum 1 year of experience leading a team
Mandatory certifications: BCP, PGI, ComGI, HI
Team-player attitude, detail-oriented mindset, and strong sense of accountability
Excellent analytical, communication, and time-management skills
Proven hunger to learn, adapt, and grow alongside the organization
Skills: accountability, data, drive, career development, financial reporting, management, development planning, productivity, design, communication
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Business Consulting and Services
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