
Operations Assistant, Policy Servicing
3 days ago
PURPOSE
To perform/review user acceptance testing for newly developed product or product/system enhancement and assisting in administrative duties.
KEY ACCOUNTAIBILITIES
- Participate in and sign off test case reviews and user acceptance testing.
- Work closely with stakeholders on allocated Projects/Change requests.
- Ensure that systems are tested thoroughly and comply with the requirements defined in Business Requirement Specifications / Functional Specifications.
- Ensure test results are documented properly.
- Perform customer due diligence checks for Direct-To-Customer business & new customer onboarding at policy servicing.
- Provide administrative support to policy servicing such as handling of physical mails, scanning and perform forms updates.
- Ad-hoc tasks/duties as assigned by the manager.
QUALIFICATIONS / EXPERIENCE
- At least A level or diploma holders
- IT Savvy
- Positive work attitude.
- Ability to work in a fast-paced and deadline-oriented environment.
- Self-motivated with critical attention to deadlines and reporting.
- Should have an aptitude for testing with keen eye for detail.
KNOWLEDGE & TECHNICAL SKILLS
- High degree of proficiency in system and internet applications, Outlook & Internet applications.
- Good understanding of life insurance product
- Experience in performing user acceptance testing preferred.
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