
Customer Experience and Product Operations Specialist
3 days ago
About the Role:
We are looking for a highly capable and driven Customer Experience and Product Operations Specialist with a strong background in operations. This is not a traditional support role — we are seeking someone who can operate across functions, bring structure to chaos, and push forward initiatives that elevate our end-to-end customer journey. You may come from operations, product, or business roles, but you understand what great customer experience looks like and how to make it happen at scale.
What You Will Do:
Drive the optimization of customer support workflows, systems, and tools to improve efficiency and service quality.
Collaborate closely with product, operations, and customer-facing teams to ensure seamless execution and feedback loops.
Lead initiatives involving automation, process transformation, and the application of AI/tech tools in the CX space.
Own key operational projects from ideation to rollout — with a focus on impact, execution, and iteration.
Act as a strong internal advocate for the customer, helping the organization balance experience with scalability.
What We Are Looking For:
5+ years of experience in customer experience, operations, or related business functions.
Proven track record of improving complex service operations or driving impactful projects across teams.
Strong project management skills with a hands-on, get-things-done mentality.
Exposure to AI-based support tools, automation, or digital CX transformation is a strong advantage.
High learning agility, adaptability, and the ability to thrive under pressure in a fast-changing environment.
Background in tech, e-commerce, gaming, or other fast-paced sectors is preferred.
#J-18808-Ljbffr
-
Singapore HoYoverse Full time**Who Are We?** HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. Community is at the heart of everything we do. We...
-
Singapore HoYoverse Full timeCustomer Experience and Product Operations Specialist Who Are We? HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content....
-
Customer Experience and Product Operations Manager
17 hours ago
Singapore HoYoverse Full timeOverview We are looking for a highly capable and driven Customer Experience and Product Operations Specialist with a strong background in operations. This is not a traditional support role — we are seeking someone who can operate across functions, bring structure to chaos, and push forward initiatives that elevate our end-to-end customer journey. You may...
-
Customer Experience Specialist
2 weeks ago
Singapore beBeeEcommerce Full time $40,000 - $60,000Customer Experience SpecialistWe are seeking a Customer Experience Specialist to join our team.Job Description:Customer Relationship Management:Respond professionally and promptly to customer enquiries via various channels.Maintain accurate records of customer interactions.Handle customer feedback, complaints, and product-related queries.Liaise with...
-
Customer Experience Specialist
5 days ago
Singapore beBeeExperience Full time $2,200 - $2,500Job Title: Customer Experience SpecialistWe are seeking a skilled and enthusiastic Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional in-store experiences to customers while achieving monthly sales targets.Key Responsibilities:Manage day-to-day store operations effectivelyDeliver an outstanding...
-
Customer Experience Specialist
7 days ago
Singapore beBeeCustomerExperience Full time $2,500 - $2,800Customer Experience SpecialistAt our retail establishment, we are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will be responsible for guiding customers through their shopping experience, providing exceptional service and support.Key Responsibilities:Engage with customers in a friendly and patient mannerShare product...
-
Customer Experience Specialist
4 days ago
Singapore beBeeCustomer Full time $4,000 - $6,000Customer Experience Specialist">">We are seeking a skilled Customer Experience Specialist to join our team.">">As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences in a fast-paced banking environment. Your excellent communication skills and passion for delivering quality service make you an ideal...
-
Customer Experience Specialist
1 week ago
Singapore beBeeFashion Full time $2,800 - $4,000Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key player in delivering exceptional customer service, you will be responsible for welcoming and establishing relationships with customers to foster long-term friendships.About the Role:You will meet personal and store sales goals through...
-
Customer Experience Specialist
1 week ago
Singapore beBeeCustomer Full time $4,000 - $6,000Customer Experience SpecialistThe primary objective of this role is to provide exceptional customer experiences through proactive communication, efficient service coordination, and meticulous record-keeping.Responsibilities:Establish strong relationships with customers by providing personalized support and addressing their concerns in a timely...
-
Customer Experience Specialist
1 week ago
Singapore beBeeProductKnowledge Full time $2,100 - $2,500Job Title: Customer Experience SpecialistJob Description:The primary role of this position is to provide exceptional customer service and support to customers in a retail environment. As a Customer Experience Specialist, you will be responsible for creating a positive and memorable shopping experience for our customers.You will work closely with the sales...