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Senior clerk/coordinator, gateway

1 month ago

Singapore FedEx Logistics Singapore Private Limited Full time

POSITION SUMMARY Follow up pricing enquires from overseas and ad-hoc project inquiry. To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios. Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability. Support Pricing desk and Gateway arrangement. To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities. PRINCIPLE DUTIES AND RESPONSIBILITIES Set strategy at area of control, create short term & long term plans for operational needs. Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations. Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures. Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control. Ensures compliance with system allocation policy and process to meet sales and operational service requirements. Follow handling procedures established by the management. Monitor the operations performance on system and ensure the timeline fulfillment. Other duties as assigned to the position. JOB SPECIFICATIONS GCE ‘O’ Level or above. Three (3) years relevant experience. Experience in the freight forwarding industry is required. Must be computer literate and able to prepare documentation quickly and accurately. Visionary leadership, human relations and communication skills. Problem-solving & decision-making. Detail oriented. Good communication skills. #J-18808-Ljbffr