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Desktop Engineer

2 weeks ago

Singapore GOLDTECH RESOURCES PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Provide first and second-level support to end-users for desktop and laptop issues (hardware, software, networking).
  • Install, configure and upgrade desktop hardware, operating systems (Windows, Mac, Linux), and software applications.
  • Diagnose and resolve desktop hardware, software and networking issues to minimize downtime.
  • Ensure desktops and laptops are compliant with the company's security policies, including patching, antivirus software and system updates.
  • Set up and configure user accounts, permissions and profiles within the IT environment.
  • Troubleshoot and resolve issues related to desktop network connectivity and ensure seamless access to company resources.
  • Deploy software applications and system updates via remote deployment tools and scripting.
  • Document all support tickets, technical procedures and configurations for future reference and knowledge sharing.
  • Perform routine checks, preventive maintenance and repair of desktop equipment.
  • Work with other IT staff to assist in projects related to desktop deployment, migrations and upgrades.
  • Assist and train users on desktop software, best practices and troubleshooting procedures.

Required Skills & Qualifications:

  • 2+ years of experience in desktop support, IT helpdesk, or similar technical roles.
  • Strong knowledge of Windows (7, 10), macOS and Linux desktop environments.
  • Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues.
  • Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.).
  • Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues.
  • Experience using remote desktop tools and software deployment technologies.
  • Experience with Active Directory for user management, group policies and permissions.
  • Strong interpersonal and communication skills, with the ability to interact effectively with end-users.
  • Ability to quickly diagnose and resolve technical issues under pressure.

Please send your detailed resume in MS Word format to with

  • Education Level
  • Working experiences
  • Each employment background
  • Reason for leaving each employment
  • Last drawn salary
  • Expected salary
  • Date of availability
Tell employers what skills you have
MacOS
Mac
Troubleshooting
Microsoft Office
Hardware
Laptops
Active Directory
DHCP
Windows 7
IP
Networking
Operating Systems
Windows
VPN
DNS
Linux