Sales Administrator

2 weeks ago


Singapore CDG ENGIE Full time

Overview
The EV Sales Specialist ( Administration Support) plays a key role in ensuring a smooth and efficient customer experience after the sales process. This position supports the sales team by handling after-sales services, customer inquiries, documentation, and administrative tasks. The role requires excellent coordination, communication, and problem-solving skills to enhance customer satisfaction and support business growth.
Key Responsibilities
Sales, After-Sales Support
Act as the main point of contact for customers and internal departments for post-sales onboarding, addressing inquiries, concerns, and service requests.
Assist customers with appointment bookings, and product-related troubleshooting.
Coordinate with customer service centers, technical teams, and suppliers to ensure timely resolution of customer issues.
Track site performance vs budgeted
Sales Administration & Documentation
Prepare sales agreements, quotations, and other necessary documents.
Ensure compliance with regulatory and company policies in documentation and processing.
Maintain an organized database of sales transactions and customer information.
Customer Relationship Management (CRM)
Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
Conduct customer feedback surveys and compile reports for sales and service improvement.
Support the implementation of loyalty programs and customer retention strategies.
Coordination & Team Support
Work closely with the sales team to ensure a seamless customer handover process.
Support marketing initiatives related to after-sales promotions and campaigns.
Reporting & Analysis
Generate after-sales performance reports for management review.
Monitor sales support metrics and identify areas for process improvements.
Requirements
Diploma/Degree in Business, Sales, Administration, or related fields.
Experience in automotive, EV, or customer service-related roles is a plus but not a must
Can do attitude and great teamwork.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal abilities.
Proficiency in MS Office and CRM software.
Ability to multitask and work in a fast-paced environment.
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