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Client Relationship Officer

1 week ago

Singapore Butterfield Group Full time

At Butterfield, we provide full-service community banking and specialised international financial services. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at a world-leading, independent offshore bank and trust company.
Client Relationship Officer
We are looking for a Client Relationship Officer to support our Relationship Management (RM) team at Butterfield Mortgages Limited (BML) in London. This is a hybrid role.
Your responsibilities will include:
Managing the reception process for visitors to our London office.
Assisting in efficiently and politely receiving incoming telephone calls, redirecting them to the required person/department.
Coordinating the receipt and collection of hand-delivered mail and courier packages.
Maintaining the access security function.
Where necessary, providing administrative support to specified members of personnel and for both internal and external client meetings.
Providing full back-up support to the Relationship Management team for a diverse portfolio of loans secured on real estate.
Dealing with any account related queries.
Monitoring limits exceed, excess reports, and financial and non-financial covenant compliance.
Pre-advising clients of payments.
Ensuring that all loan-related documentation is filled/archived in an easy-to-access manner.
Collation of information to ensure that the Customer Relationship Management system is kept up-to-date.
Supporting the RMs in preparing property related credit applications and assisting with their completion.
Creating new client files and supporting with onboarding.
Your qualifications and skills include:
Excellent administrative and operational skills and a proven understanding of and ability to provide a high level of customer service.
A clear speaking voice and excellent communication/interpersonal skills.
Typing to RSA II level together with intermediate level skills in Word and Excel.
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