Reservations & Event Executive

3 days ago


Singapore FOC RESTAURANT PTE. LTD. Full time

Benefits

  • 5 days work per week/44 hours weekly
  • Referral Fee (Up to $3000)
  • Uniform provided
  • Career Growth Opportunities
  • Employee discount of 25%
  • Birthday treat for 2pax (Worth up to $150)
  • Leave Benefits
  • Medical Benefits

Responsibilities

  • Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue
  • Managing Reservations, walk ins & Event bookings below 40 guests
  • Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions
  • Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes
  • Knowledge of Reservations/ Events Policies
  • Monitor daily bookings and ensure assigned tables are prepared prior to their arrival
  • Ensure that all requests are properly noted on reservation lists and followed up with
  • Showing guests to their assigned tables
  • Provide menu and announce server’s name
  • As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc
  • Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Maintain constant awareness of operations and reservations on site
  • In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow
  • Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries
  • Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager
  • Cashier duties; completing transactions, opening and closing cashier duties
  • Data Reporting; updating of sales report
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