Antaes Consulting SA | Level 2 Support Analyst

2 weeks ago


Singapore Antaes Consulting SA Full time

Level 2 Support Analyst (International Cash Management)
Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
Independently debug and propose resolution/work-around for complex production issues.
Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
Coordinate across various teams to effectively manage production issues and maintenance activities.
Ensure issues are reported, tracked, followed up and escalated timely.
Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and/or the vendor.
Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
Communicate and provide status updates on issues to business users, management team and other stakeholders.
Contribute to preventive system monitoring and alerting, where appropriate.
Support change management process and application releases.
Support Disaster Recovery Test and Business Continuity activities.
Support IT Security activities e.g. health checks after security patches.
Support end-of-day and end-of-month batch runs.
Perform and coordinate regular maintenance activities.
Document operational procedures, contribute to knowledge base and cross-train other team members to build up functional and technical expertise for our CM applications.
Analyze and challenge existing support processes to achieve continuous improvement.
Direct Responsibilities:
Incidents resolution.
Preventive maintenance.
Pro-active actions / measures to limit corrective maintenance activities.
Job Requirements
Technical
JAVA/J2EE
Websphere/Tomcat/JBOSS
ORACLE PL/SQL
COBOL
TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
ITSM tool: Service Now
Sharepoint
Database performance & SQL tuning experience is a plus
Good technical troubleshooting and debugging skills.
Functional
Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
Strong understanding of stop list filtering, AML, social engineering etc.
Working grasp of double posting accounting treatment.
Understanding and experience in ITIL concepts.
Possess good analytical skill and self-motivated.
Behavioural
Good team player with strong analytical, communication and interpersonal skills.
Results and client oriented.
Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
Excellent people management and communication skills.
Qualifications
University Degree in Computer Science or related disciplines.
Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.
Experience
Strong experience in and preference for application production support.
Strong technical background in web-based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
Internal:
Customers
Business lines e.g. TBA
External
Vendors of local cash management solutions e.g. FIS, Nucleus.
Regulators i.e. HKICL, BCS, MAS.
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