Customer Service Executive

1 week ago

Singapore RR Express (S) Pte Ltd Full time

Description About the role Join RR Express (S) Pte Ltd as a Customer Service Executive and contribute to the company's commitment to delivering excellent customer experiences. In this full-time, North Region-based role, you will be the primary point of contact for customers, handling enquiries, processing orders and providing support to ensure customer satisfaction. What you'll be doing Respond to customer inquiries via phone, email or chat in a timely and professional manner Process customer orders and handle returns, exchanges and refunds Provide accurate information about products, services and company policies Escalate complex issues to appropriate team members for resolution Maintain detailed records of customer interactions Contribute to the continuous improvement of customer service processes What we\'re looking for Previous experience in a customer service or administrative role, preferably in the client & sales administration industry Excellent communication and interpersonal skills, with the ability to provide a high level of customer service Strong problem-solving and decision-making skills Proficient in using office software, such as Microsoft Office suite Ability to multitask, prioritise and work well under pressure A team player with a positive, customer-centric attitude What we offer At RR Express (S) Pte Ltd, we value our employees and offer a range of benefits to support their professional and personal development. These include: Competitive salary and performance-based bonuses Comprehensive health insurance and wellness programmes Opportunities for career advancement and training Flexible work arrangements to support work-life balance About us RR Express (S) Pte Ltd is a leading provider of logistics and transportation services in the North Region. With a strong focus on customer satisfaction, we strive to deliver innovative solutions that meet the evolving needs of our clients. Join our talented team and be a part of our continued growth and success. Apply now for this exciting opportunity to join the RR Express (S) Pte Ltd team as a Customer Service Executive. #J-18808-Ljbffr Industry Other Category Management & Operations Sub Category Customer Service

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