End-User Computing Support Engineer

2 weeks ago

Singapore SEDHA CONSULTING PTE. LTD. Full time

Role Overview

The End-User Computing Support Engineer will provide day-to-day IT support services to end-users. This includes supporting computing devices, audio-visual (AV) equipment, and IT peripherals. The role requires proactive maintenance, troubleshooting, and technical assistance to ensure smooth IT operations across the organization.

Key Responsibilities

End-User Device Support

  • Provide helpdesk and desktop support for computing devices, peripherals, and software.
  • Respond to user requests, log incidents, and track cases to resolution.
  • Perform hardware/software troubleshooting and coordinate with vendors for repairs.
  • Install, configure, and update operating systems, antivirus, and security patches.
  • Set up, relocate, or securely dispose of computing devices when required.

Audio-Visual (AV) Support

  • Provide setup and operational support for hybrid meetings, events, and townhalls.
  • Configure meeting room systems, AV equipment, and video conferencing tools.
  • Conduct preventive maintenance checks and maintain AV equipment records.
  • Troubleshoot AV issues and liaise with external vendors when necessary.
  • Provide on-site or standby support during and outside office hours (including weekends/public holidays, with time-off in lieu).

IT Administration & Equipment Management

  • Manage IT and AV equipment loan pools, including issuing, tracking, and reconfiguring devices.
  • Maintain accurate IT inventory and asset management records.
  • Create and update user guides, FAQs, and work instructions to improve IT support services.
  • Assist with IT-related administrative tasks and documentation.

Requirements

Qualifications & Experience

  • Diploma/Degree in Information Technology, Computer Engineering, or related discipline.
  • 2–3 years' experience in desktop support, helpdesk, or AV support roles.
  • Strong knowledge of Windows OS, desktop imaging, patch management, and antivirus solutions.
  • Hands-on experience with AV equipment and video conferencing systems.
  • Experience in troubleshooting and coordinating vendor support.

Skills & Attributes

  • Strong customer-service orientation with excellent communication skills.
  • Good problem-solving ability, analytical thinking, and attention to detail.
  • Ability to work independently and collaboratively in a team.
  • Willingness to support after-hours and weekend operations when required.
  • Familiarity with IT security practices and compliance policies.

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