Assistant Front Office Manager
19 hours ago
Assist Front Office Manager to oversee Front Office department, ensuring the highest levels of hospitality and service are provided. Serves as part of the Manager on Duty rostering. Responsibilities: Ensure high guest satisfaction to build loyalty and return business. Responsible for the proper and efficient functioning of the Front Office, Reservations, Concierge, Bellhop, and guests’ programs. Responsible for engendering team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required. Expected to be a hands-on Manager. By this we expect that they be prepared to lend “hand on” assistance if a hotel area/department becomes very busy. It is important to note that this hands-on assistance should be approached with a focus on the overall success of the hotel, ensuring that it does not negatively impact the efficiency of other areas. Maintain smooth relationship between the Management and guests, resolve issues arising from guest complaints and attend to requests. Uphold the Hotel’s service standards, and train, coach, and mentor Front Office staff. Responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel. To be well-versed in the hotel’s loyalty program and ensures staff are thoroughly trained on its mechanics and the benefits it offers to members. Anticipating guest needs and requests and creating memorable experiences through personalized service. To ensure that all staff behavior and service skills are in line with the hotel standards. Familiarise with safety and security procedures. Responsible for actioning fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty. To acquire knowledge and understanding of our tenant management and be equipped to effectively respond to their inquiries. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. Know system recovery procedures and able to train the subordinates. Through close supervision recommends improvement in operation, especially in the aspects of enhancing service standards, aligning with the company’s sustainability commitments, and driving revenue growth while minimizing costs. Maintains close working relationships with other department and attends any meetings in the absence of the Front Office Manager. Participate in company's sustainability effort for the environment and being an inclusive employer. Job Requirements: Degree or Diploma in Hospitality Management or other relevant qualification Minimum 4 years’ related experience in a similar capacity Oral and written fluency in English. Fluency in another language is an advantage Commitment to work rotating shifts, weekends and public holidays. Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company. Can motivate fellow team members Meticulous with strong attention to details with good follow-up #J-18808-Ljbffr
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Assistant Front Office Manager
3 days ago
Singapore ANdAZ Full timeOverview Join to apply for the Assistant Front Office Manager role at ANdAZ . Andaz Singapore, the first Andaz hotel in South East Asia, is looking for an Assistant Front Office Manager . Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore is strategically located in the...
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Assistant Front Office Manager
3 days ago
Singapore ANDAZ SINGAPORE Full timeAndaz Singapore, the first Andaz hotel in South East Asia is looking for an Assistant Front Office Manager. Andaz meaning "personal style" in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the...
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Assistant Front Office Manager
1 week ago
Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full timeThe Assistant Front Office Manager is responsible for overseeing the daily operations of the front desk and ensuring that guests receive outstanding customer service. This role involves managing front office staff, handling guest complaints and requests, and ensuring the front office operates smoothly and efficiently. **Key Responsibilities**: - **Guest...
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Assistant Front Office Manager
1 week ago
Singapore COMO Hotels and Resorts Full timeCOMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Assistant Front Office Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:Front Office Manager **Job Summary** To assist the Front Office Manager in managing and supervising the operations and maintaining the highest occupancy. Works closely...
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Assistant Front Office Manager
3 days ago
Singapore IHG Hotels & Resorts Full timeOverview Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Hotel Indigo colleagues are the people at the centre of every new story . They make all guests feel welcome in the neighbourhood and at...
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Assistant Front Office Manager
1 week ago
Singapore IHG Hotels & Resorts Full timeOverview Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Join to apply for the Assistant Front Office Manager / Front Office Manager role at IHG Hotels & Resorts . Hotel Indigo colleagues are the people at the centre of every new story . They make all guests feel welcome in the neighbourhood and at...
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Assistant Front Office Manager
3 days ago
Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full timeJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
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Assistant Front Office Manager
1 week ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeTo assist the Front Office Manager in directing and supervising the activities of the sections of the Front Office. - To ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy. - To oversee the various sections within the Front Office Department to ensure optimum...
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Assistant Front Office Manager
1 week ago
Singapore Marriott International, Inc Full time**Job Number** 24067747 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...
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Assistant Front Office Manager
2 weeks ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25111045 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...
