Director, customer success
1 month ago
We're looking for an experienced Director, Customer Success - Greater Asia to join our Customer Success team. Reporting to the Vice President, Customer Success - APJ, you'll be responsible for:Lead the Customer Success team in Greater Asia, promoting a great culture and implementing strategies to enhance customer satisfaction, retention, and growth.Collaborate with global Customer Success leadership to align regional goals with the corporate strategy.Build strong, lasting relationships with key stakeholders for our top customer accounts and track goals related to customer success, such as Net Promoter Score (NPS), renewal rates, customer health scores, and adoption rates.Oversee the development of tailored customer success plans for our strategic accounts to increase adoption, expansion, and renewal.Utilize a strong technical background to understand the value of Zscaler's security solutions to both technical and non-technical audiences and collaborate with Sales Engineers and Product teams to address technical challenges, ensure smooth customer deployments, advocate for customer needs, and influence product roadmaps.What We're Looking for (Minimum Qualifications)10+ years of experience in customer success, account management, or related roles, with at least 5 years in a leadership position.Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration).Experience managing customer relationships in a B2 B Saa S environment, preferably in cybersecurity or cloud services.Solid understanding of networking, security technologies, and cloud computing.Proficient in analyzing complex data to identify trends, forecast customer behavior, and make evidence-based decisions.What Will Make You Stand Out (Preferred Qualifications)Familiarity with Zscaler's product suite or similar security solutions is a plus.#J-18808-Ljbffr
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Director, customer success
1 month ago
Singapore Zendesk Singapore PTE Full timeDirector, Customer Success Location: Singapore Focus: SEA, GCR, Korea, India | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and...
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Director, customer success
1 month ago
Singapore IFS Full timeIFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service. At IFS, we're flexible, we're innovative, and...
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Customer Success Director, Asia Pacific
3 weeks ago
Singapore BUSINESS MONITOR INTERNATIONAL (ASIA) PTE. LTD. Full timeUnlock Your Potential in Customer SuccessWe are seeking an experienced Customer Success Director to join our team at Business Monitor International (Asia) Pte. Ltd.About the RoleThis is a unique opportunity to drive business growth and customer satisfaction as part of our fast-paced Customer Success team. You will be responsible for fostering strong...
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Director, customer success
1 month ago
Singapore Zendesk, Inc. Full timeJob Description Location: Singapore Focus: SEA, GCR, Korea | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We...
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Director of Customer Success
2 weeks ago
Singapore INTRALINKS ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesAbout the CompanyIntralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly...
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Director of Customer Success
4 weeks ago
Singapore INTRALINKS ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesAbout the CompanyIntralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly...
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Director, customer success
1 month ago
Singapore SentinelOne Full timeSentinel One is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With Sentinel One, organizations gain full transparency into everything happening across the network at...
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Director, customer success
3 weeks ago
Singapore Zendesk, Inc. Full timeBy clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice . Job Description Location: Singapore Focus: SEA, GCR, Korea | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any...
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Customer Success Director for Lark Technologies
4 weeks ago
Singapore LARK TECHNOLOGIES PTE. LTD. Full timeCompany OverviewLark Technologies Pte. Ltd. is a leading technology firm that develops innovative productivity solutions to boost organizational efficiency and creativity.About the JobWe are seeking an exceptional CUSTOMER SUCCESS DIRECTOR to join our dynamic team at Lark Technologies Pte. Ltd. As a key member of our customer-facing team, you will be...
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Client Success Director
4 weeks ago
Singapore NVISUALLY ACADEMY PTE. LTD. Full timeAbout Our CompanyThe Ministry of Scalp Therapy PTE. LTD. is a reputable organization dedicated to providing exceptional customer service experience.Job Title: Client Success DirectorThis role involves leading our client-facing team in delivering top-notch support and ensuring seamless operations.About the JobWe are seeking a highly skilled Client Success...
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Customer success manager
2 months ago
Singapore Darktrace Full timeDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Customer Success Manager
4 weeks ago
Singapore Nuix Full timeDescription We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like. This extends to our People. We're fiercely passionate, love working at...
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Customer success manager
1 month ago
Singapore CleverTap Full timeAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...
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Customer success manager
1 month ago
Singapore Anteriad Full timeWe are looking for a fluent Japanese speaker to play a key role on Anteriad’s International Customer Success team. This individual will be tasked with problem solving for internal and external customers on Anteriad’s line of products and provide top quality post-sale support on customer inquiries for content syndication, display advertising, and data...
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Customer Service Director
4 weeks ago
Singapore SEARCHASIA CONSULTING PTE. LTD. Full timeJob DescriptionWe are seeking an experienced Customer Service Director to join our team at SEARCHASIA CONSULTING PTE. LTD.About the RoleThis is a key leadership position responsible for driving customer satisfaction and loyalty across the organization. The ideal candidate will have a proven track record of success in customer service management, with a...
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Senior customer success manager
4 weeks ago
Singapore Clevertap Full timeAbout the Role: You will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to help customers achieve their...
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Senior Customer Success Manager
4 weeks ago
Singapore Clevertap Full timeAbout the Role: You will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering, and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you do: Drive the product adoption to help customers achieve their...
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Customer Experience Director
4 weeks ago
Singapore INITIA PTE. LTD. Full timeJob Title: Customer Experience DirectorCompany Overview:INITIA PTE. LTD. is a dynamic organization seeking an experienced professional to fill the position of Customer Experience Director.Salary:We offer an attractive annual salary ranging from SGD 80,000 to SGD 100,000 based on experience.Job Description:The Customer Experience Director will be responsible...
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Customer Service Representative
4 weeks ago
Singapore SUCCESS SPARK Full timeWe are Success Spark, a fast-growing organization looking for experienced telemarketers to support our outreach initiatives. As a part-time employee, you will have the flexibility to work from home and contribute to our dynamic team.Job SummaryThis role involves making outbound calls to customers, promoting our services, and building strong relationships. If...
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Senior Director, Client Success
4 weeks ago
Singapore NTT GLOBAL DATA CENTERS HOLDING ASIA PTE. LTD. Full timeThe Senior Director, Client Success is a leadership role, responsible for managing a team of Client Success Managers who build post-sales relationships with clients to drive and increase adoption and utilization of company products and services. This role is accountable for leading and managing the identification of opportunities and closing of additional...