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Customer Success Director, Asia Pacific
1 month ago
We are seeking an experienced Customer Success Director to join our team at Business Monitor International (Asia) Pte. Ltd.
About the RoleThis is a unique opportunity to drive business growth and customer satisfaction as part of our fast-paced Customer Success team. You will be responsible for fostering strong relationships with clients, ensuring their success with our products and services, and identifying opportunities for upselling and cross-selling.
Key Responsibilities- Develop and execute customer success plans tailored to individual client objectives
- Work closely with sales and marketing colleagues to deliver customer engagement and retention strategies
- Collaborate with internal stakeholders to identify opportunities for product enhancement and innovation
- Maintain accurate client records and ensure seamless communication across teams
- Minimum 5 years of experience in customer-facing roles, preferably in a B2B environment
- Proven track record of driving business growth and customer satisfaction
- Excellent communication, problem-solving, and project management skills
- Familiarity with CRM systems and ability to work with data-driven tools
- A competitive salary range of SGD $80,000 - $110,000 per annum, depending on experience
- A dynamic and supportive work environment with opportunities for professional growth
- Access to cutting-edge technology and innovative products
If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.