Field Engineer

7 days ago

Singapore TERRABIT NETWORKS PTE. LTD. Full time
Roles & Responsibilities

Job Title: Field Engineer - ONT Installation & Wi-Fi Setup
Location: Singapore
Job Type: (Full-Time / Contract)

Reports To: Field Operations Manager

Job Summary:

We are seeking a reliable and tech-savvy Field Engineer to carry out ONT (Optical Network Terminal) installations and basic Wi-Fi setup at residential customer premises. This role involves configuring Wi-Fi routers/access points, assisting customers with device connectivity, and ensuring stable internet access. This role includes an incentive scheme offering the opportunity to earn beyond the standard pay.

Key Responsibilities:

  • Install and activate ONT devices at residential customer locations.
  • Connect and configure Wi-Fi routers or access points to ONTs.
  • Perform basic troubleshooting of router and wireless connectivity issues.
  • Assist customers with connecting devices (phones, laptops, smart devices) to Wi-Fi.
  • Ensure proper internet functionality before completing the job.
  • Provide basic guidance to customers on using and managing their Wi-Fi network.
  • Accurately document installation details and escalate issues when necessary.

Requirements:

  • Basic understanding of home networking and internet connectivity.
  • Familiarity with Wi-Fi routers, access points, SSID/password setup, and basic security.
  • Able to troubleshoot common wireless network issues.
  • Comfortable assisting customers with device setup and connectivity.
  • Strong communication and customer service skills.
  • Ability to manage time effectively and work independently.
  • Must have access to own form of transportation.
  • Singaporean or Permanent Resident (PR) candidates preferred.

Preferred Qualifications:

  • Previous experience in field installation or ISP residential support is an advantage.
  • Basic knowledge of IP addressing, DHCP, and networking concepts is a plus.
  • Basic technical and workflow training will be provided to successful candidates.

Benefits:

  • Competitive base pay.
  • Performance-based incentive scheme for exceeding baseline installation targets.
  • Flexible work environment with opportunities for growth.
  • Working hours are based on pre-defined installation schedules brackets ranging from 9:00 AM to 9:00 PM.
Tell employers what skills you have
Customer Service Skills
Techsavvy
Troubleshooting
Hardware
Laptops
DHCP
Electrical
Wireless
IP
Networking
Transportation
Customer Satisfaction
Routers
Commissioning
Technical Support

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