Associate Director- Client Services, Health Solutions

1 day ago

Singapore Aon Full time

Associate Director- Client Services, Health Solutions
Join to apply for the
Associate Director- Client Services, Health Solutions
role at
Aon
Associate Director- Client Services, Health Solutions
7 hours ago Be among the first 25 applicants
Join to apply for the
Associate Director- Client Services, Health Solutions
role at
Aon
Associate Director - Client Services, Health Solutions
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
Supervisory Role
Coach a team of client facing staff, within pillar supported by Client Services Associate Director and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
Demonstrate leadership qualities and provide feedback to team under management
Able to balance multiple responsibilities and tasks to deliver high quality results
Consulting
Ensure smooth implementation of all client-related initiatives
Champion Aon United collaboration across other solution lines
Hold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clients
Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.
Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.
Service Delivery
Support Client initiatives and drive strategic engagement with clients
Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
Create and maintain strong relationships with key external vendors including insurers and specialty providers
Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
Ensure team is able to hold client relationships and deliver service within clients' expectations
Work on issues and develop conclusions to execute solutions that impact clients and department
Ensure prompt

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