Associate Director- Client Services, Health Solutions

Associate Director- Client Services, Health Solutions
Join to apply for the
Associate Director- Client Services, Health Solutions
role at
Aon
Associate Director- Client Services, Health Solutions
7 hours ago Be among the first 25 applicants
Join to apply for the
Associate Director- Client Services, Health Solutions
role at
Aon
Associate Director - Client Services, Health Solutions
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
Supervisory Role
Coach a team of client facing staff, within pillar supported by Client Services Associate Director and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
Demonstrate leadership qualities and provide feedback to team under management
Able to balance multiple responsibilities and tasks to deliver high quality results
Consulting
Ensure smooth implementation of all client-related initiatives
Champion Aon United collaboration across other solution lines
Hold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clients
Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.
Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.
Service Delivery
Support Client initiatives and drive strategic engagement with clients
Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
Create and maintain strong relationships with key external vendors including insurers and specialty providers
Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
Ensure team is able to hold client relationships and deliver service within clients' expectations
Work on issues and develop conclusions to execute solutions that impact clients and department
Ensure prompt payment by clients and credit control position of Team is within acceptable range
Act as escalation point for all clients
Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissions
Skills And Experience That Will Lead To Success
Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
Vast experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
Client management experience, analytical, critical thinking, problem solving skills required
Ability to handle and influence key stakeholders internally and externally
Self-disciplined and organised
Inter-personal skill and focus on service excellence
Proficient in Microsoft Office applications including Word, Excel, PowerPoint
How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
2564216
Seniority level
Seniority level Associate
Employment type
Employment type Full-time
Job function
Job function Sales, Business Development, and Customer Service
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