IT Helpdesk Support

2 weeks ago

Singapore INNOMETHODS PTE. LTD. Full time

Roles & Responsibilities Position Title : IT Helpdesk Support - Part Time Role / Flexi Work Job Summary : The IT Helpdesk Support Executive will support our SME customer providing technical assistance and support. This role focuses on ensuring that all IT systems and software used in emergency medical services operation namely ambulance services effectively, facilitating efficient operations in critical situations. Key Responsibilities Technical Support : Provide first-level support to ambulance personnel for issues related to communication devices, dispatch software, GPS, and other operational technology. Incident Management : Log, track, and manage support tickets related to IT issues, ensuring timely and effective resolutions to minimize downtime. System Monitoring : Monitor the performance of critical software and hardware systems, ensuring that all tools are operational during emergency response situations. User Training : Conduct training sessions for ambulance operators using IT systems and technology effectively, including new software applications and equipment. Documentation : Maintain accurate records of incidents, resolutions, and system updates; create and update technical documentation and user manuals. Collaboration : Work closely with emergency management staff and other IT team members to coordinate technology needs and support the operations of ambulance services. Equipment Setup : Assist with the configuration and deployment of IT hardware (e.g., tablets, communication devices) in ambulances and ensure all equipment meets operational standards. Continuous Improvement : Identify areas for process enhancement and contribute to recommendations for improving IT processes and procedures within the ambulance service. Qualifications Education : Diploma in information technology, Computer Science, or a related field (or equivalent experience). Experience : Previous experience in technical support or helpdesk roles, preferably in a healthcare or emergency services environment. Technical Skills : Proficiency with mobile devices, software applications like Microsoft office 365 used in emergency services, and basic knowledge of networking concepts. Communication Skills : Strong interpersonal and communication skills to effectively assist and train ambulance staff. Problem-Solving Skills : Ability to think quickly and troubleshoot issues under pressure, especially in critical situations. Preferred Skills Experience with emergency management software and systems used in ambulance operations. Familiarity with medical technologies and protocols related to emergency medical services. Customer Service Skills Troubleshooting Microsoft Office Technical Assistance Ticketing Information Technology Networking Windows Linux Technical Support #J-18808-Ljbffr

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