Senior Executive, Commercial Operations

4 days ago


Singapore Sephora company Full time

Senior Executive, Commercial Operations - Indonesia At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace). Senior Executive, Commercial Operations - Indonesia As a Senior Executive, Commercial Operations, you will ensure seamless coordination of daily operational activities. You will support the Commercial Business Partner in ensuring that the Indonesia Franchise Partner has all of the necessary support from the region to achieve their objectives and that the partner is delivering according to Sephora/brand guidelines, service standards, and operational excellence, by conducting regular store visits and identifying areas for improvement and work with Franchise Partner to implement best practices. You will shine here if you enjoy… Ensuring seamless coordination of daily operational activities with Franchise Partner Holding region accountable for delivery to partner Facilitating the implementation of all activities in line with Sephora's standards and objectives Providing ongoing support to Franchise Partner, addressing any operational challenges and ensuring adherence to Sephora's best practices Coordinating with Region Functions on delivery of key objectives and projects through efficient project management Enforcing compliance with Sephora standards, code of conduct and practices Monitoring franchisee operations to ensure adherence to Sephora standards and practices Conducting regular store (including websites/apps) visits to ensure compliance and execution to Sephora and brand expectations Identifying areas for improvement and work with Franchise Partner to implement best practices We would love to hear from you if you are/have… Minimum 2 years of experience in retail / franchise operations, preferably within the beauty sector, experience working with Indonesia will be advantageous



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