Customer Service Specialist

1 week ago

Singapore Basic Fit Full time

Are you a bright and enthusiastic individual with a passion for providing exceptional customer service? Baesic Fit is looking for a customer service/customer support specialist to join our dynamic team As an employee with us, you will have the opportunity to develop your skills in Excel, effective communication, and English proficiency (spoken and written).
Assist customers with inquiries, concerns, and feedback through various channels (phone, email, chat).
Maintain accurate records of customer interactions and transactions in Excel spreadsheets.
Collaborate with team members to resolve customer issues and ensure satisfaction.
Provide product information, recommendations, and solutions to meet customer needs.
Conduct initial inquiry calls & follow-up calls and emails to address customer concerns promptly.
Assist in organizing and executing customer events and promotions.
Solve nutritional queries and guide clients on suitable meal plans based on their dietary needs.
Contribute to the overall success of the customer service team by participating in team meetings and training sessions.
Identify and engage potential clients through outreach and networking.
Build and maintain strong relationships with gyms, fitness influencers, and potential brand partners.
Develop and implement strategies to expand Baesic Fit's presence across Mumbai.
Track and analyze market trends to identify new business opportunities.
Collaborate with the marketing team to create targeted campaigns for customer acquisition.
If you have a positive attitude, excellent communication skills, and a desire to learn and grow in a fast-paced environment, we want to hear from you Join us at Baesic Fit and take your customer service skills to the next level. Apply now
About the Company: Baesic Fit aims to help people eat healthier by providing personalized meal plans and delivering delicious, healthy meals to their homes on a subscription basis. We cater to busy individuals seeking convenient, nutritious food options.
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Skills required include English proficiency, Hindi proficiency, analytical thinking, and problem-solving skills.
Experience with software support, tech companies, technical customer inquiries, customer support tools, and data-driven service improvement is also relevant.
Status: ACTIVELY HIRING
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