Senior CRM Manager

2 days ago


Singapore CHRISTIAN DIOR SINGAPORE PTE LTD Full time

Drive regional clienteling strategies, lifecycle campaigns, and CRM tool adoption across markets Manage client communication calendars and track key client KPIs to support performance Review CRM program effectiveness, gather market feedback, and deliver regular training Co-develop Social CRM roadmap and ensure consistent clienteling standards Lead client gifting plans and coordinate regional/international High-End events, including RSVPs, client profiles, sales targets, and post-event follow-up Serve as main contact for regional clients attending international shows and oversee all overseas client experience logistics Ensure CRM data accuracy, analyze client insights, and implement strategies that improve engagement and retention Manage budgets, vendor relationships, POs, and client gifting/treatment expenses #J-18808-Ljbffr


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