CRM Manager

10 hours ago

Singapore Top Bridal Pte Ltd Full time

As a CRM Manager, you will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and analytics. Your primary focus will be to analyze customer behavior, understand their needs, and ensure a seamless experience throughout their journey. By utilizing your expertise in CRM systems, you will contribute to the growth of our customer base and foster long-lasting relationships. Additionally, you will lead the Loyalty program and support CRM activation in collaboration with the Marketing and Business teams of the organization.

**Job description**
- Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
- Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
- Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
- Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
- Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
- Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
- Implement customer win-back campaigns and strategies to re-engage inactive customers.
- Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
- Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
- Utilize marketing automation tools to streamline and optimize CRM processes.
- Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
- Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
- Drive initiatives to engage customers across all communications channels
- Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
- Responsible for the improvement and optimization of CRM transactional communications
- Transform customer data into actionable insights to drive intelligent customer engagement

**Requirement**
- Bachelor's degree in Marketing, Business or a related field
- 3-5 years of experience in a high-volume Customer Experience and/or Customer Service function
- At least 1 previous background in managing a medium to large scale CRM implementation project
- Proficiency in using CRM tools and platforms
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on delivering exceptional customer
- experiences.
- Ability to work independently as well as collaboratively with cross-functional teams to drive results
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Ability to make quick and data-driven decisions
- Preferable with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry

**Job Type**: Permanent

**Salary**: $6,000.00 - $9,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

Work Location: In person

  • CRM Manager

    10 hours ago

    Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    The Customer Relationship Management Manager will be responsible for the realization of organisation’s total CRM strategy and be the core owner for the implementation of programs and processes to analyse customer needs, drive sales and create an overall positive customer experience. **Responsibilities**: - Plays the main role of managing the business’s...

  • CRM Manager

    1 week ago

    Singapore NOVELA INTERNATIONAL PTE. LTD. Full time

    **Key Responsibilities**: **CRM Strategy & Implementation**: - Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty. - Build segmented customer journeys and campaigns tailored to various customer groups based on behavioural data, demographics, and purchasing habits. - Lead CRM automation efforts and implement new tools...

  • CRM Manager

    6 days ago

    Singapore VALENTINO SINGAPORE PTE. LTD. Full time

    **Objective of role**: - Ensure efficiency and consistency of retail processes across all SEA/AU stores. - Oversees the CRM department with key focus on data accuracy, clienteling actions and service excellence. **Key accountabilities**: - CRM - Work with global team and marketing to conceptualize CRM strategies - Analyse CRM data and work with Marketing...

  • CRM Manager

    3 days ago

    Singapore Venture Smarter Full time $14,400 - $18,000 per year

    The Role:  Company: Venture SmarterLocation: Remote / Work from HomeSalary: $1,200 – $1,500 USD per month (depending on experience)About UsVenture Smarter is a forward-thinking consultancy helping businesses streamline operations, improve client engagement, and scale smarter. We're seeking a skilled CRM Manager to oversee and optimize our customer...

  • CRM Manager

    3 days ago

    Singapore Ask & Embla Galactic Pte Ltd Full time $55,000 per year

    Ask & Embla is looking for an experienced CRM Manager to lead and elevate our customer retention and engagement efforts. In this role, you'll take ownership of our CRM strategy, working across Email, SMS, and Loyalty channels to drive customer loyalty and lifetime value.What You'll Do:Strategic Leadership & CollaborationDevelop and refine overarching...

  • CRM Manager

    2 days ago

    Singapore BrioHR Full time $60,000 - $120,000 per year

    Pay: From 5, SGD) per monthJob description:Ask & Embla is looking for an experienced CRM Manager to lead and elevate our customer retention and engagement efforts. In this role, you'll take ownership of our CRM strategy, working across Email, SMS, and Loyalty channels to drive customer loyalty and lifetime value.What You'll Do:Strategic Leadership &...

  • CRM Manager

    1 week ago

    Singapore Exyte GmbH Full time

    Your vision is ambitious. Just like ours. Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and...

  • Global CRM Manager

    2 weeks ago

    Singapore AQUA EXPEDITIONS PTE. LTD. Full time

    **GENERAL DESCRIPTION Aqua Expeditions is actively looking for an enthusiastic & driven Global CRM Manager to join our Consumer Marketing team to lead and manage all global CRM and Loyalty related initiatives and campaigns. In this role the person will implement improvements to the CRM processes, propose methods to drive acquisition of new & retention of...

  • CRM Project Manager

    2 days ago

    Singapore TUV SUD ASIA PACIFIC PTE. LTD. Full time

    **Key Responsibilities** Lead-to-Quote Process Governance: - Govern the Lead-to-Quote process and ensure that it is standardized / implemented within the Group across all users of MS Dynamics. Regional champions and market rollout: - Act as an advocate for Microsoft Dynamics CRM, promoting its benefits and ensuring users understand how it can improve...

  • CRM Project Manager

    2 days ago

    Singapore TÜV SÜD Asia Pacific Full time

    **Tasks** - Lead-to-Quote Process Governance - Govern the Lead-to-Quote process and ensure that it is standardized / implemented within the Group across all users of MS Dynamics. - Regional champions and market rollout: - Act as an advocate for Microsoft Dynamics CRM, promoting its benefits and ensuring users understand how it can improve their productivity...