Customer Service Specialist

1 day ago


Singapore SearchAsia Consulting Pte Ltd Full time

Customer Service Specialist (SAP OTC) #AKT
Responsibilities
Key point-of-contact for customer enquiries and follow-ups
Perform regular screening of customers and ensure compliance
Maintain regular contact with government agencies
Support sales by calling customers as frequently as possible for advance stock ordering
Keep customers very updated on the delivery details and all other necessary information.
Back up for Logistics Planner
Requirements
At least Diploma in business, SCM or related discipline
Internal external stakeholders engagement experience
SAP experience a must esp in OTC (Order to Cash) SD (Sales & Distribution) processes
Experience in handling high volume transactions (>200 Sales Order Line Item & purchase Order Line Item a month
Experience in managing a customer service team a plus, or provide guidance in resolving customer service related issues
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