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IT Support Analyst

2 weeks ago

Singapore People Profilers Full time

IT Support Analyst (6 mths renewable contract, Town, up to $4500)
Job Description:
MNC in Town
Contract with full benefits and completion bonus
Responsibilities
1st and 2nd level support, prioritisation and resolution, working with our local and regional Technology teams.
Ensure that technical support requests are recorded and tracked giving a clear view of progress to delivery.
Conduct post-issue reviews to ensure that goals have been achieved, recording lessons learnt for future activities.
Setup, configuration, patching and maintenance of end-user devices and applications.
Administration of accounts and resources through Active Directory.
Assistance in computer room facilities administration, vendor coordination, maintenance and escalation support.
Routine work for systems administration, procurement, operational jobs, backups and health checks.
Provide application support (including MS Office365) for PCs and laptops used both in the office and remotely.
Support of project management and system implementations.
Incident support / escalation and change management process management.
Provide technical support/training for all technology equipment (PCs, Macs, Print, Video Conference).
Escalate issues as appropriate following internal service management processes.
Look to continuously improve the service that can be offered to the customer and promote a culture of excellence and best practice.
Direct liaison with vendors and management of the purchasing and supply life cycle.
Perform physical cable patching and inventory management.
Requirements:
University Degree in Information Technology or an equivalent qualification; MCP and MCSE highly regarded. ITIL foundation is preferred.
Able to work independently or in a team environment and take responsibility for completion of duties.
Ability to work under pressure, often coordinating multiple urgent tasks at once, whilst being able to update users as to the status of their requests. Flexible and adaptable, able to reprioritise and organise effectively.
Flexible and positive attitude towards working hours and role responsibilities.
Experience in admin and maintenance of resources in Active Directory.
Experience managing file server, print server, DB server in Active Directory environment.
Good knowledge of Zoom conferencing / Microsoft Office 365 products / operating systems and Apple Mac OS/iOS skills.
Good knowledge of Network / Virtual Desktop / Desktop / Notebook and PC build support.
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