This is an IT support group | Associate Engineer, Service Desk

3 days ago


Singapore This is an IT support group Full time

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say...“Hello BIG Possibilities”.
Singtel Networks, the most established telecommunications infrastructure provider in Singapore, is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, and Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV, and Telephony) for our customers. We are committed to celebrating inclusion and diversity and are strong believers in upskilling and nurturing all individuals. Come join us today as we build Singtel’s Networks of tomorrow and Empower Every Generation to live, work, and play in new ways
Make An Impact By
Provide timely and effective support to Singtel external and internal end-users through various available channels like phone and email within the target Service Level.
Act as the initial and single point of contact between end-users and the next level of support.
Assist in the initial level of diagnosis of problems and incidents and help in resolving them with the best solution based on the description provided by end users.
Demonstrate a good understanding of the customer’s business needs with good customer service skills.
Perform remote assistance using basic technical and service knowledge through diagnostic techniques and proper probing of questions.
Ensure proper and accurate documentation for all problems, incidents, and requests in the ticketing system.
Follow up and monitor incidents to ensure customer satisfaction until incident closure.
Work with other teams and groups of stakeholders to ensure the coordinated management of incidents is escalated to the next support level until the issue is resolved.
Identify areas to improve operational processes and procedures and document them in our knowledge database to enable effective operation.
Skills For Success
Diploma / Degree in Information Technology, Computer Engineering, or a related field.
New graduates are welcome to apply. Relevant experience is an advantage.
Basic knowledge of telecommunications technologies, including 4G, 5G, LTE, and VoLTE. Knowledge of value-added services of mobile services infrastructure, including postpaid and prepaid, short messaging service (SMS), or mobile commerce applications is an advantage.
Basic technical knowledge of computer networking, including knowledge of hardware, protocols, and internet standards.
Desire to work in an information system environment.
Good oral and written communication skills.
Must be customer-focused and open to seeking opportunities to improve knowledge, skills, and performance, and be receptive to constructive feedback.
Ability to work creatively and analytically in a problem-solving environment to improve customer service.
Ability and willingness to work as a team member and on varied shift types for 24/7 support.
Your Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
#J-18808-Ljbffr



  • Singapore This is an IT support group Full time

    Service Desk Engineer We are looking for an experienced full-time Service Desk Engineer to provide End User Computing or Service Desk support to the APAC Region in Singapore. Job Responsibilities: Provide level 1.5 End User Computing support and be well-versed in Windows OS. Diagnose end-user system failures and implement repair solutions. Diagnose printer...


  • Singapore This is an IT support group Full time

    You will be part of the team responsible for the operational support of Authority's Service Desk and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standard. Responsibilities: Providing level 1 technical support and respond to user inquiries via...


  • Singapore This is an IT support group Full time

    Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective...


  • Singapore This is an IT support group Full time

    Job Purpose To provide end users support for all IT related matters The Job Provide technical analysis and assistance to support and resolve IT equipment issues e.g. desktop, laptop, printer, etc., and application problems. Take ownership for incidents and service requests that are being escalated by updating, following up, and resolving the tickets within...


  • Singapore This is an IT support group Full time

    JOB DESCRIPTION We are seeking an Associate to be part of the independent product control function that partners with Financial Control, Valuation Control Group, and Legal Entity Controllers in the month-end close process. As an Associate within the Currencies and Emerging Markets - Product Controller team, you will be responsible for ensuring the business...


  • Singapore This is an IT support group Full time

    As an Associate Engineer in the Product Support Organization, within the Aftermarket Products & Services (APS) Business Unit, this role is responsible for the technical activities that support the repair and refurbishment of goods. This includes ensuring the quality of goods meets schedule timelines. The Associate Engineer ensures smooth repair and...


  • Singapore This is an IT support group Full time

    Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...


  • Singapore This is an IT support group Full time

    The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team...


  • Singapore This is an IT support group Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and...


  • Singapore This is an IT support group Full time

    Purpose of the position: Providing technical support on board vessel for installation, service, commissioning, troubleshooting of ZF control systems for the thrusters and ZF throttle controls for the commercial and pleasure/fast craft segments. Installation, calibration of monitoring sets including sensors, gauges on ZF marine transmissions....


  • Singapore This is an IT support group Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us?To shape the future of travel, people must come first. Guided by our...


  • Singapore This is an IT support group Full time

    Assistant Front Desk Manager (Duty Manager) - Conrad Singapore Orchard With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In...


  • Singapore This is an IT support group Full time

    Title: Associate Engineer (Process) Responsibilities:-Perform process engineering and design Perform process simulations, prepare PFDs, UFDs, Heat and Material Balance Perform Piping and Instrumentation diagrams Prepare Process equipment datasheets, instrument datasheets Requirements:-Bachelor Degree in Chemical Engineering Possess at least 0-3 years of...


  • Singapore This is an IT support group Full time

    Key Responsibilities: KYC and Account Opening: Conduct thorough KYC procedures to gather client information and required documentation for account opening. Ensure compliance with regulatory requirements and internal policies. Client Communication: Communicate effectively with clients to collect necessary information and address any inquiries or concerns...


  • Singapore This is an IT support group Full time

    The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping...


  • Singapore This is an IT support group Full time

    Job ID: 16634Location: Land - 249 Jalan Boon Lay, SG Job Description: Develop system safety program plan, hazard analyses and risk assessment documents, safety assessment report and hazard logs based on contracted system safety and project requirements. Facilitate system safety reviews and assessment with project system safety working groups and seek...


  • Singapore This is an IT support group Full time

    Singapore HOW MIGHT YOU DEFY IMAGINATION?Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting-edge...


  • Singapore This is an IT support group Full time

    COMPANY DESCRIPTION The Salvation Army, Children and Youth Group - Gracehaven is a residential home for children and youths who require care, protection and rehabilitation due to risk behaviours and a lack of parental supervision. We aim to help children and youths reintegrate back into their family and society through an array of holistic programmes and...


  • Singapore This is an IT support group Full time

    What a SIE Associate Engineer does in HP Support engineers on product testing for qualification of change, quality issues and NPIs, including compilation and publishing of test result / findings. Perform failure analysis on defective supplies returned from the field or printer factory, including generating & publishing failure analysis reports on autopsy...


  • Singapore This is an IT support group Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company. Marriott Hotels: Duxton Reserve Singapore, Autograph Collection Maxwell Reserve Singapore, Autograph Collection...