Operations Specialist
1 week ago
About the Role
A permanent role working in partnership with medical and security experts, delivering high quality medical, security and logistical services to our members. Responding to inbound and outbound calls, emails and live chat from members travelling domestically within their home country or internationally, assisting with their healthcare, travel and security needs.
Induction date on April 2025
If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, then we want to hear from you now.
Ideal Candidate
Passionate about helping people with a naturally empathetic approach
Great at building and maintaining relationships with multiple stakeholders
Attention to detail with a commitment to adherence to policies and procedures including data protection
Experience working in a customer centric process driven business
Solution oriented, ability to work well under pressure with a collaborative approach in a demanding environment
Flexibility to work as part of a rotating roster without restrictions
Extensive experience in a customer service role with a high level of professionalism
What We Offer
Comprehensive 12-16 weeks induction group training, a mix of classroom and on the job training, buddy system and mentoring.
Supportive, collaborative & friendly team culture
Structured remuneration and progression program, enabling you to grow your career within a global organization
Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issues
Exposure to the latest global medical and security updates and trends
Working Hours
13 hour shifts
Between 7am to 8 pm
15 working shifts per month with 15 off days
Shifts are ideally 2 days on, 2 days off or 3 days on, 3 days off
100% work from office, no hybrid or WFH option
No night shift, required to work on weekends and public holidays
Location: Office based environment, next to Expo MRT
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