Assistant UI/UX Manager Malaysia Digital, Innovation

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMoreTop reasons to work with TDCX Attractive remuneration and great perks Comprehensive medical, insurance, and social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy-to-access location with direct public transport links Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards What is your mission?As a UI/UX Manager, you will lead and develop a team of talented designers and be responsible for delivering intuitive and impactful user experiences across digital platforms. You will manage the full UI/UX lifecycle—from strategy and research to design execution and usability validation. Key Responsibilities Lead and mentor a team of UI/UX designers, fostering a culture of creativity, ownership, and continuous improvement. Own the entire UI/UX journey across web and mobile platforms, including planning, user research, workshops, wireframing, prototyping, testing, and iterative improvements. Conduct or oversee design thinking workshops and usability audits to identify pain points and user needs. Collaborate cross-functionally with Product, Engineering, Digital Marketing, and Branding teams to align design strategies with business goals. Define and maintain a scalable design system to ensure consistency, accessibility, and visual excellence. Use qualitative and quantitative data to inform design decisions and optimize user experience. Set and monitor OKRs and KPIs to measure design impact and continuously improve workflows and deliverables. Oversee project planning, resource allocation, and delivery timelines for UI/UX initiatives. Contribute to the continuous enhancement of TDCX’s Quality Management System. Who are we looking for?Bachelor’s or Master’s Degree in Design, HCI, or a related field (Diploma holders with strong experience may also apply). Minimum 5 years of hands‐on UI/UX design experience, with at least 3 years in a leadership or team management role. Proven ability to lead full‐cycle UI/UX initiatives—from research and concept to delivery and iteration. Expertise in modern design and prototyping tools (e.g., Figma, Adobe XD). Strong understanding of user‐centered design principles, accessibility, and design system best practices. Experience with usability testing, design audits, and analytics‐driven optimization. Excellent communication, stakeholder management, and problem‐solving skills. Comfortable working in fast‐paced environments with tight deadlines and evolving priorities. About TDCX Singapore‐headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‐commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit #J-18808-Ljbffr