Operations Manager

Working Hours & Reporting To Working Hours: Monday to Friday, 8:30 AM – 5:30 PM Reports To: Director of Operations / General Manager Role Summary The Operations Manager oversees all commercial cleaning operations across multiple client sites, ensuring service excellence, operational efficiency, and profitability. This role leads cleaning supervisors and janitorial teams, manages resource allocation, and maintains client satisfaction through consistent service quality. The Operations Manager plays a key role in ensuring compliance with safety standards, optimizing manpower utilization, and driving continuous improvement across all cleaning contracts. Key Responsibilities 1. Operational Management Oversee daily cleaning operations across commercial sites including offices, retail outlets, malls, and corporate facilities. Plan and coordinate manpower deployment, site rosters, and logistics to ensure smooth service delivery. Manage and maintain cleaning consumables, tools, and equipment inventory across all locations. Supervise the operation and maintenance of the company's cleaning robots and equipment fleet. Conduct regular site inspections to verify quality, adherence to cleaning standards, and compliance with client requirements. Develop and implement cleaning Standard Operating Procedures (SOPs) to ensure consistency and efficiency across sites. 2. Financial & Contract Performance Be accountable for site-level profitability through effective cost management, manpower optimization, and contract pricing. Monitor project budgets, resource utilization, and productivity to meet financial targets. Support contract renewals and assist in the preparation of quotations and tenders for new business opportunities. Work closely with Finance to track costs, analyze variances, and report operational performance. 3. People Leadership & Development Lead and manage a team of cleaning supervisors and janitors across multiple commercial client sites. Oversee recruitment, scheduling, attendance tracking, and performance evaluation of cleaning staff. Develop and implement training programs focusing on safety, quality, and professional conduct. Promote a positive work culture that emphasizes teamwork, accountability, and customer satisfaction. 4. Client Relationship & Quality Assurance Build and maintain strong relationships with key commercial clients, serving as the main point of contact for operational issues and service feedback. Respond promptly to client requests, complaints, and service recovery situations with professionalism. Conduct client review meetings and present site performance reports as required. Ensure service delivery meets or exceeds agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). 5. Compliance & Safety Champion workplace safety and environmental hygiene across all sites. Ensure compliance with local regulations, safety standards, and company policies. Lead incident investigations, risk assessments, and safety training sessions. Promote a safety-first culture and ensure all staff adhere to safe work practices. Qualifications & Experience Bachelor's degree in Business Administration, Facilities Management, Environmental Services, or a related discipline (preferred). Minimum 3–5 years of experience managing commercial cleaning operations or facilities services. Proven ability to manage multiple client sites and large cleaning teams. Strong knowledge of commercial cleaning processes, equipment, and safety standards. Demonstrated ability to manage budgets and control costs effectively. Excellent leadership, communication, and client relationship management skills. Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with scheduling or workforce management systems is an advantage. Fluent in English and Mandarin (spoken and written). Energetic, results-oriented, and able to work independently in a fast-paced environment. Key Performance Indicators (KPIs)Client satisfaction scores and service renewal rate. Cleaning audit scores across sites. Manpower utilization efficiency and attendance compliance. Profitability margins per site / contract. Safety compliance and incident-free performance. Working Conditions Office-based role with frequent travel to client sites for inspections and meetings. Standard working hours apply; occasional evening or weekend support may be required for urgent operational needs. #J-18808-Ljbffr