Warranty Administrator cum Aftersales Admin

13 hours ago

Singapore VINCAR PTE. LTD. Full time

Responsibilities: Warranty Administration • Register, submit, and monitor warranty claims in accordance with manufacturer guidelines for various brand under Vincar Group (GAC, Aion, Proton and Sokon). • Review technician repair reports to ensure claims meet warranty policy requirements. • Liaise with technical and service advisors to clarify claim details and gather supporting documents. • Keep track and follow up with manufacturer for the claim status. • Maintain detailed records of all warranty jobs, parts replaced, and reimbursement status. • Liaise with finance for warranty matters (record and invoicing). • Assist in warranty audits and ensure all documentation is compliant. Aftersales Administration • Key in and maintain accurate customer database. • Provide support for aftersales administrative work. • Prepare and draft out daily, weekly and monthly service report and upcoming/overdue maintenance. • Customer reception and provide high level of service attention. • Performs any other ad-hoc duties as assigned by the supervisors. Requirements: • Minimum 2 years of relevant experience. • Be resourceful and process a multi-tasking attitude. • Strong understanding of electrical and electronic systems, high-voltage safety protocols, and vehicle networks. • Excellent problem-solving skills and attention to detail. • Effective communication skills, both verbal and written. • Ability to work independently and as part of a team in a fast-paced environment. • Strong commitment to safety and adherence to established protocols. • Flexibility to adapt to changing technologies and industry trends.

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