Product Manager, Consumer/Product Quality AI

Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase is seeking a visionary Product Manager to set the bar for consumer product quality across our platform, leveraging the power of AI. This is a high-impact, high-visibility role where you will proactively solve tomorrow's problems today, ensuring millions of users have a seamless, reliable, and trustworthy experience with their crypto assets. You will operate at the intersection of AI, platform stability, and user experience, building scalable, intelligent systems that elevate the quality of every product we ship globally. This is an individual contributor role with significant scope and executive visibility. You will define a multi-year strategy to embed quality into the product lifecycle, drive execution across core engineering and data science teams, and influence product direction across the organization without direct authority. Responsibilities You will own the strategic vision and execution across three pillars of Consumer Product Quality: AI-Powered Defect Prevention & Platform Reliability Proactive Quality Systems: Lead the development and rollout of intelligent, AI-driven systems that identify and prevent critical product defects before they impact the customer experience Measurement & Optimization: Define and track North Star quality metrics that directly correlate to user trust and business goals Scalable Solutions: Architect solutions that ensure the reliability and trustworthiness of AI models and features embedded across the Coinbase ecosystem Core User Journey Excellence Deep Fissure Analysis: Develop deep customer insights to identify and instrument the highest-friction points and quality gaps in core user journeys (e.g., onboarding, buying/selling, sending/receiving assets)Journey Improvement: Drive initiatives to proactively improve the success and stability of these core journeys using data science and AI signals, ensuring world-class reliability and simplicity for all users Global & Localization Integrity Localization at Scale: Architect systems and processes to prevent and resolve systemic localization quality issues at scale, including translation accuracy, regional compliance, and ensuring cultural nuance is maintained in the product experience for our global user base Cross-Functional Leadership Serve as the primary voice of Consumer Product Quality, partnering deeply with Engineering, Data Science, Design, and Product leadership to embed quality standards and best practices throughout the entire product development lifecycle Requirements 6+ years of Product Management experience, with substantial experience driving product quality, reliability, or platform stability for a high-scale B2C product A proven track record of leveraging AI/ML, data science, or sophisticated technical methods to solve systemic product quality, relevance, or reliability challenges Expertise in defining, measuring, and reporting on product quality metrics Exceptional analytical skills, comfortable independently analyzing complex datasets, identifying root causes, and quantifying customer and business impact Exceptional communication and stakeholder management skills, capable of conveying complex technical concepts clearly to both technical and non-technical audiences, including senior executives Demonstrated ability to influence and drive complex cross-functional initiatives without direct authority, maintaining alignment across diverse, geographically distributed teams Nice to Haves Experience delivering consumer-facing products in the FinTech, Crypto, or highly-regulated financial services space Technical degree in Computer Science, Data Science, Engineering, or a related quantitative field Direct experience managing products focused on large-scale localization QA or platform stability tools Background in machine learning, natural language understanding, or related technical field P73086Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations(at)coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com. #J-18808-Ljbffr