Customer Service Executive
21 hours ago
Key Responsibilities & Duties As a Customer Service Executive at Chasen Logistics Services Limited, you will be the primary liaison between the company and our valued/potential clients. You are responsible for ensuring a high level of customer satisfaction through timely, accurate, and professional service delivery across various logistics and project-related engagements. Client Engagement & Communication Act as the first point of contact for all customer inquiries, service requests, feedback, and complaints via phone, email, and in-person channels. Understand customer requirements and provide timely and appropriate solutions or escalate to relevant departments when necessary. Liaise with the Sales Department to forward and follow up on customer sales inquiries and quotations. Project Coordination & Job Scheduling Coordinate with the Operations Department to schedule and monitor logistics activities, including relocation, warehousing, and technical projects. Maintain clear communication with internal departments to ensure job specifications are understood and delivered according to customer expectations. Track project milestones and ensure adherence to delivery timelines. Job Monitoring & Documentation Utilize the EPR system to input, monitor, and update job status throughout the project lifecycle. Ensure all jobs are marked as "CLOSED" in the ERP system upon completion and receipt of signed Delivery Orders. Coordinate with the Accounts Department to ensure proper documentation is submitted for billing and invoicing purposes. Quotation & Procurement Support Prepare and issue customer quotations in a timely and accurate manner. Create Purchase Requisitions and coordinate with the Procurement team to obtain Purchase Orders from vendors/suppliers for job-related requirements. Service Quality & Continuous Improvement Maintain a high standard of professionalism and customer service at all times. Support internal process improvements by providing feedback on recurring customer issues or bottlenecks. Assist in developing service scripts, email templates, and FAQ documents to improve response consistency. Administrative & Ad-hoc Duties Maintain proper records of customer communications and job-related documentation. Provide administrative support for departmental reporting, audits, and reviews. Carry out any other duties as assigned by management to support overall departmental goals. Requirements & Qualifications Diploma or Bachelor\'s Degree in Business Administration, Logistics, Supply Chain Management, or any related field. Prior experience in customer service, preferably within the logistics, supply chain, or transportation industry, will be an added advantage. Strong interpersonal and communication skills with the ability to engage effectively with customers, vendors, and internal teams. Demonstrated ability to remain patient, empathetic, and composed while handling customer issues or high-pressure situations. Excellent organizational and time management skills with keen attention to detail. Skilled in negotiation and problem-solving, with a proactive and solution-oriented mindset. Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); experience with logistics software or ERP systems (e.g., RVS) is a plus. Able to work independently and manage multiple tasks in a fast-paced, deadline-driven environment. A strong team player who is collaborative, adaptable, and committed to achieving team objectives and delivering customer satisfaction. Immediate availability will be an advantage. #J-18808-Ljbffr
-
Customer Service Officer
2 weeks ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)[What you will be working on]We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.Key ResponsibilitiesHandle...
-
Customer Service Specialist
2 weeks ago
Singapore DN & Associates Executive Search Full timeOur client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...
-
Customer Service Officer
2 weeks ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time**Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...
-
Customer Service Specialist
2 weeks ago
Singapore DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. Full timeOur client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...
-
Customer Service Officer
6 days ago
Singapore TPS Secretarial & Executive Search Full time**Responsibilities**: - Responsible for end-to-end customers as per product requirements & regulatory guidelines including Non-Resident Account customers of the Bank - Handling walk-in customers at the branch counter and visit customers office/residence for collecting documents - Resolve Client queries and servicing requests within turn around time -...
-
Customer Service Operations Assistant
4 days ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Executive
2 weeks ago
Singapore CPO Full time $40,000 - $60,000 per yearCPO is startup dedicated to providing exceptional customer service and satisfaction.We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.As a Customer Service...
-
Customer Service Executive
1 week ago
Singapore Trelleborg Sealing Solutions Full timeJoin to apply for the Customer Service Executive role at Trelleborg Sealing Solutions 1 day ago Be among the first 25 applicants Join to apply for the Customer Service Executive role at Trelleborg Sealing Solutions Get AI-powered advice on this job and more exclusive features. Trelleborg Sealing Solutions is seeking a dedicated Customer Service Executive to...
-
Customer Service Executive
7 hours ago
Singapore MATERIAL TECHNOLOGY PTE LTD Full time**CUSTOMER SERVICE EXECUTIVE** **Job Highlights**: Material Technology ( a Krayden company) is a stocking technical distributor featuring adhesives, sealants, encapsulates, coatings, solder, solder chemicals, release agents, dispensing equipment and supplies with locations throughout the United States and Mexico, Asia, and Brazil. The company represents...
