Doorperson/Bellman

Join to apply for the
Doorperson/Bellhop
role at
Marina Bay Sands
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Arrive to work in the correct mental, emotional, and physical state to execute the responsibilities of the role.
Prepare their workstation, equipment, and required work materials to ensure the full scope of the job can be executed.
Maintain up-to-date and in-depth knowledge of all property-wide information, internal promotions, and local community events.
Provide accurate information and appropriate recommendations to guests based on their profiles and preferences to enhance their stay.
Have in-depth knowledge of all room and suite types, including features and inclusions, to provide thoughtful room orientations.
Communicate continuously with internal teams to ensure smooth operations of the Guest Services Team and manage the Guest Service Command Center.
Attend to guests upon arrival and departure, providing proactive and attentive service.
Adapt to changes and adhere to organizational procedures and service standards.
Handle luggage for arriving and departing guests, including proper handling, tagging, and delivery.
Rotate duties at the curb, working closely with Bell Captain and Supervisor to ensure seamless guest experiences.
Operate luggage handling equipment like bell-carts and birdcage trolleys.
Carry Mobile Duty Phones and operate Mobile FCS system for job receiving and dispatching.
Deliver items to guestrooms upon request and maintain luggage storage areas.
Handle baggage requests such as storage and repairs.
Sort and deliver newspapers to VIP and scheduled rooms.
Perform Service and Operational Excellence
Consistently apply service standards in all guest interactions.
Understand the guest journey across departments to provide relevant information.
Follow internal processes and communicate requests to relevant departments.
Take ownership of guest requests and communicate to the appropriate department if outside guest services capacity.
Apply Operational Risks
Be aware of OSHA practices and reinforce safety guidelines.
Report and document incidents requiring management attention.
Monitor activities and report suspicious behavior to Security.
Respond appropriately to emergencies.
Participate in Employee Engagement
Participate in departmental and property initiatives.
Demonstrate enthusiasm and foster positive relationships with team members, embracing the OneMBS culture.
Provide feedback and communicate openly with management.
Documentation, Financial, and Report Management
Monitor supply usage to stay within budget and minimize wastage.
Contribute ideas supporting the company's vision and sustainability initiatives.
Perform other duties as assigned by management.
Job Requirements
Education & Certification
Minimum secondary education.
Experience
At least 1 year of experience in a similar role.
Experience with luxury resorts/hotels is advantageous.
Competencies
Proficient in English; additional languages are a plus.
Outgoing, proactive, with strong guest relations and problem-solving skills.
Excellent organizational, communication, and time management skills.
Detail-oriented, resourceful, and able to work independently.
Team player with a positive attitude.
Flexible with work days and shifts.
Professional appearance and demeanor.
Able to control bell trolleys in busy guest areas.
Marina Bay Sands is committed to diversity, equity, and inclusion, providing equal opportunities for all employees. Our staff adhere to all company policies, rules, and ethical standards.
#J-18808-Ljbffr