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Doorman

3 weeks ago

Singapore beBeeDoorperson Full time $2,500 - $3,500
Doorperson/Bellman Role

We are seeking a skilled Doorperson/Bellman to join our team.

Job Responsibilities:
  • Arrive at work in the correct mental, emotional, and physical state to execute job responsibilities.
  • Prepare workstation, equipment, and required work materials to ensure full scope of job can be executed.
  • Maintain up-to-date and in-depth knowledge of all property-wide information, internal promotions, and local community events.
  • Provide accurate information and appropriate recommendations to guests based on their profiles and preferences to enhance their stay.
  • Have in-depth knowledge of all room and suite types, including features and inclusions, to provide thoughtful room orientations.
  • Communicate continuously with internal teams to ensure smooth operations of the Guest Services Team and manage the Guest Service Command Center.
  • Attend to guests upon arrival and departure, providing proactive and attentive service.
  • Adapt to changes and adhere to organizational procedures and service standards.
  • Handle luggage for arriving and departing guests, including proper handling, tagging, and delivery.
  • Rotate duties at the curb, working closely with Bell Captain and Supervisor to ensure seamless guest experiences.
  • Operate luggage handling equipment like bell-carts and birdcage trolleys.
  • Carry Mobile Duty Phones and operate Mobile FCS system for job receiving and dispatching.
  • Deliver items to guestrooms upon request and maintain luggage storage areas.
  • Handle baggage requests such as storage and repairs.
  • Sort and deliver newspapers to VIP and scheduled rooms.
Service and Operational Excellence:
  • Consistently apply service standards in all guest interactions.
  • Understand the guest journey across departments to provide relevant information.
  • Follow internal processes and communicate requests to relevant departments.
  • Take ownership of guest requests and communicate to the appropriate department if outside guest services capacity.
Operational Risks:
  • Be aware of OSHA practices and reinforce safety guidelines.
  • Report and document incidents requiring management attention.
  • Monitor activities and report suspicious behavior to Security.
  • Respond appropriately to emergencies.
Employee Engagement:
  • Participate in departmental and property initiatives.
  • Demonstrate enthusiasm and foster positive relationships with team members, embracing the OneMBS culture.
  • Provide feedback and communicate openly with management.
Documentation, Financial, and Report Management:
  • Monitor supply usage to stay within budget and minimize wastage.
  • Contribute ideas supporting the company's vision and sustainability initiatives.
  • Perform other duties as assigned by management.
Requirements:
  • Minimum secondary education.
  • At least 1 year of experience in a similar role.
  • Experience with luxury resorts/hotels is advantageous.
  • Proficient in English; additional languages are a plus.
  • Outgoing, proactive, with strong guest relations and problem-solving skills.
  • Excellent organizational, communication, and time management skills.
  • Detail-oriented, resourceful, and able to work independently.
  • Team player with a positive attitude.
  • Flexible with work days and shifts.
  • Professional appearance and demeanor.
  • Able to control bell trolleys in busy guest areas.