Senior Executive/Executive, Digitalisation Services

What the role is: We are seeking a highly motivated Senior Executive / Executive to join our Digitalisation Services team. As a key member of our organisation, you will be responsible for delivering Digitalisation Services to our service partners. What you will be working on: Ensuring all documents received are digitised promptly, in accordance with stipulated timeline and in compliance with the relevant operating procedures Ensuring proper document preparation, including scanning, appropriate indexing and quality checks Organising the source documents to be filed and/or returned to agencies in a systematic manner Supporting the continuous process improvement through regular review and implementation of enhanced operational procedures Ensuring timely resolution of agency queries within the stipulated turnaround time and maintaining proper documentation of responses Coordinating with vendors on ticket resolution and following up to meet response timelines Ensuring proper execution of User Agreement Test (UAT) and Post-Deployment follow up activities Ensuring prompt and efficient completion of ad‐hoc duties as assigned by Supervisors, with appropriate follow‐up and documentation What we are looking for: We are looking for individuals who are passionate to join us in transforming the delivery of Corporate Services for the Public Service. To be successful in the role, you should possess the following attributes and competencies: Preferably with 1 to 2 years of document management experience; candidates without relevant experience but possess good attitude and willingness to learn are welcome to apply Strong judgement and analytical skills Good attention to detail Ability to work under pressure and deliver within stipulated timelines Adaptable and able to work in an enclosed environment Effective oral and written communication Ability to work both independently and as part of a team Strong stakeholder management and customer service skills Logical and critical thinking abilities IT savvy with excellent grasp of Microsoft Office and strong appreciation for current and upcoming technologies such as Robotic Process Automation (RPA), data analytics, artificial intelligence and other tools (e.g., Access, Macros, Power Query, VBA, Tableu, PowerBI) will be advantageous Note: Kindly submit your application through only and provide your resume/CV in pdf format without any bookmarks. About VITAL Looking to make an impact in your career? Join VITAL, a department under the Ministry of Finance that is transforming the delivery of corporate services in the Singapore Public Service. As the Central Agency for Corporate Shared Services, we provide HR, Payroll, Finance, Procurement and other essential services to over 100,000 public officers and 100 government agencies. Also as the Robotics & Automation Lead for corporate and administrative services domain, we are at the forefront of driving innovation and technology adoption. More than just an organisation, we are a community committed to creating an inclusive environment that cares for our officers. We prioritise your growth and development, offering exciting career prospects and training opportunities in high-demand skills like Data Analytics, Design Thinking and Robotics Process Automation. We understand the importance of work-life harmony and strive to support our officers in achieving it. If you are a dynamic and innovative team player who aligns with our vision, we invite you to apply and be part of VITAL shaping the future of corporate shared services Visit us at or follow us on LinkedIn at #J-18808-Ljbffr