
Guest Services Manager
5 days ago
The role of a Guest Services Manager is to provide exceptional service to guests, ensuring their stay is memorable and enjoyable. This involves creating a welcoming atmosphere, responding to guest inquiries, and delivering high-quality food and beverage services.
Key Responsibilities:
• Assist in creating memorable experiences for guests
• Serve as the main point of contact for Executive Lounge and VIP guests
• Deliver high-quality service standards to consistently meet and exceed guest expectations
• Maintain current knowledge of hotel products, services, pricing, and special promotional offers
• Attend daily briefings, shift handovers, meetings, and read the logbook on a daily basis
• Provide food and beverage services to Executive Floor guests
• Ensure the Executive Floor equipment and systems are functioning at all times
• Manage queue at the front desk and assist with arrivals and departures
• Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages
• Maintain the required level of inventory on F&B items and Guest amenities
• Project a professional image and manner with an emphasis on hospitality and Guest service
• Actively take part in training where and when required
• Collect daily requisitions of food and amenity items from Receiving and Stores
• Manage the inventory of food stock, ensuring that items are not wasted and are handled correctly
• Clean and tidy the Executive Floor Pantry on a daily basis
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements
• Solicit and provide feedback to the Executive Floor Manager on guest comments and operation issues
• Handle food and beverages in a safe, hygienic, and professional way
• Comply with Hotel security, fire regulations, and all health and safety legislation
• Familiarize with Hotel and Executive Floor policies
• Promote Hilton Honors and its associated benefits to guests
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