
Guest Services Manager
4 days ago
Job Summary
The Guest Services Manager plays a pivotal role in ensuring seamless guest experiences through exceptional service delivery.
Key Responsibilities
- Greet guests warmly and provide personalized assistance with luggage, directions, and hotel services.
- Assist with VIP guest management, including enrolment, profile updates, and benefit explanations.
- Coordinate arrival and departure procedures to ensure efficient guest flow during peak periods.
- Arrange transportation services for guests and provide accurate information on public transport routes and schedules.
- Maintain effective communication with hotel departments to relay guest preferences and requests.
Requirements
- PLRD license and/or good knowledge of Opera cloud system is advantageous.
- Minimum GCE 'O' or 'N' level education and supervisory skills are required.
- High flexibility and adaptability are essential.
- Excellent written and spoken communication skills are necessary.
- Ability to work rotating shifts, including weekends and Public Holidays, is required.
PARKROYAL COLLECTION Pickering, Singapore is committed to providing equal employment opportunities. Only shortlisted candidates will be notified.
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