Desktop team lead
2 weeks ago
Job Description: Dedicated onsite Lead reporting to Service Delivery Manager Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met Monitor all team members’ performance and provide necessary advice and guidance Organize regular meetings and trainings to share with team members new techniques and methods to fulfill the SOP’s and SLA requirements Perform regular check of the operations to discover areas of weaknesses and fortify them Work alongside the Service Delivery Manager, Service Desk Lead, and customer resolver group on the service quality and improvement plan Submit reports on a regular basis to the Service Delivery Manager and customer management Provide solutions to any complex IT issues escalated by the team members Suggest appropriate technologies to customers to be adopted to meet present and future demands of the business Perform regular appraisal of team members’ performance and devise strategies to help with improvement Analyze and provide new ideas for service improvement Manage staff movement and keep track of daily attendance and activities Perform other tasks that may be assigned by the Service Delivery Manager to fulfill customer satisfaction Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation. Support all business areas with technical expertise and provide outstanding service to end-users Implement and execute the SOP to ensure customer satisfaction Job Requirements: Diploma or bachelor’s degree in information technology/information system/computer science, Business IT, or other relevant disciplines. ITIL 3 or 4 Foundation Certified preferred. More than 5 years IT outsourcing experience with proven track records preferred Strong customer service focus. Self-motivated and proactive in resolving issues and identifying new opportunities on account. Ability to work in a team environment. Communicate clearly with technical and non-technical audiences, both verbally and in writing. Strong organizational skills and ability to prioritize tasks among many competing requests. Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. Effective interpersonal skills, both written and presentation. Professional attitude and demeanor. Possess a full and broad understanding of services including EUC, System, and Network technologies. Technical knowledge in IT technology (EUC, System, Network, Backup/Restore). Strong Technical knowledge in Windows OS, Power Shell Script, etc. IT Services Management experience. Please send your detailed resume in MS Word format to: Stating your notice period / earliest available commencement date, current & expected salaries. #J-18808-Ljbffr
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Desktop Engineering Team Lead
6 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeWe are seeking a skilled Desktop Engineering Team Lead to join our team at RECRUIT EXPRESS PTE LTD. This is a senior role that requires extensive experience in desktop engineering, system administration, or related IT roles.Job DescriptionThe ideal candidate will have proficiency in desktop operating systems (Windows, macOS) and enterprise management tools...
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Desktop Support Team Lead
4 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeAbout the RoleWe are seeking an experienced Desktop Support Team Lead to join our team at RECRUIT EXPRESS PTE LTD.
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Desktop Team Manager
6 days ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeJob OverviewGOLDTECH RESOURCES PTE LTD is seeking a highly skilled and experienced Desktop Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical professionals and ensuring the smooth operation of our desktop environment.
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Global Desktop IT Infrastructure Team Lead
4 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeRole OverviewAn exciting opportunity has arisen for a skilled Global Desktop IT Infrastructure Team Lead to join HAYS SPECIALIST RECRUITMENT PTE. LTD. in Singapore.About the RoleThe successful candidate will be responsible for leading a team of IT professionals in managing and maintaining desktop data bearing assets throughout the entire lifecycle, from...
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Senior Desktop Support
6 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesTechnical Leadership: Provide advanced technical support and troubleshooting expertise for complex hardware, software, and network issues. Design, implement, and maintain desktop infrastructure solutions including operating systems, applications, and configurations. Lead desktop-related projects such as system upgrades, migrations,...
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Desktop Technical Lead
6 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob DescriptionWe are seeking a skilled Desktop Technical Lead to join our team at Recruit Express Pte Ltd.About the RoleThis is a full-time opportunity that involves providing advanced technical support and troubleshooting expertise for complex hardware, software, and network issues. The ideal candidate will have a strong background in desktop engineering,...
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Desktop Infrastructure Engineer Lead
2 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob DescriptionWe are seeking an experienced Desktop Infrastructure Engineer Lead to join our team at RECRUIT EXPRESS PTE LTD.About the RoleThis is a leadership position that requires strong technical expertise and excellent collaboration skills. The successful candidate will lead desktop-related projects, design and implement desktop infrastructure...
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Senior Desktop Engineer Lead
4 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob DescriptionThis is a challenging and rewarding role for a Senior Desktop Engineer to lead the design, implementation, and maintenance of desktop infrastructure solutions.ResponsibilitiesProvide technical leadership and expertise in troubleshooting complex hardware, software, and network issues.Design, implement, and maintain desktop management solutions...
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Desktop Team Lead
6 days ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeRoles & ResponsibilitiesJob Description : Dedicated onsite Lead reporting to Service Delivery Manager Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met Monitor all team members’ performance and provide necessary advice and guidance Organize regular meetings and trainings to...
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Desktop Team Manager
4 days ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeJob OverviewWe are seeking an experienced IT professional to join our team as a Desktop Team Lead. As a key member of our service delivery team, you will be responsible for leading a team of IT professionals in delivering exceptional customer service and support.About the RoleThe successful candidate will have a proven track record in IT service management,...
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Enterprise Desktop Infrastructure Lead
6 days ago
Singapore SCIENTEC CONSULTING PTE. LTD. Full timeAbout the RoleWe are seeking an experienced Enterprise Desktop Infrastructure Lead to join our dynamic team at SCIENTEC CONSULTING PTE. LTD.Job SummaryThe successful candidate will be responsible for providing high availability and reliability of enterprise-level end-user computing services, planning and executing new initiatives and enhancements that...
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Lead Desktop Application Developer
6 days ago
Singapore AVIATIONLEARN PTE. LTD. Full timeJob OverviewA prestigious role awaits a highly skilled Lead Desktop Application Developer at AVIATIONLEARN PTE. LTD., where you will play a pivotal part in shaping the future of our cutting-edge software solutions.About UsAs a respected member of our team, you will have the opportunity to collaborate with talented individuals who share your passion for...
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Desktop Infrastructure Specialist
4 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob DescriptionWe are seeking a skilled Desktop Infrastructure Specialist to join our team at Recruit Express Pte Ltd.Company OverviewAs a leading recruitment agency in Singapore, we understand the importance of having a well-designed desktop infrastructure that supports the needs of our clients and employees.SalaryThe estimated salary for this role is SGD...
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Lead Desktop Engineer
6 days ago
Singapore NTT DATA SERVICES SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAs a Lead Desktop Engineer, the broad area of your job responsibilities will cover the following:Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.Performed Desktop Support...
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Senior Desktop Infrastructure Specialist
6 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeAt Recruit Express Pte Ltd, we're looking for an experienced Desktop Engineer to join our team. This role offers a unique opportunity to leverage your technical expertise and leadership skills in designing, implementing, and maintaining desktop infrastructure solutions.About the RoleWe are seeking a highly skilled and motivated individual to lead our desktop...
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Desktop Infrastructure Specialist
2 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob Description:We are seeking an experienced Desktop Infrastructure Specialist to join our team at Recruit Express PTE LTD. The successful candidate will have a strong background in desktop engineering and system administration, with excellent problem-solving skills and leadership abilities.Responsibilities:Design, implement, and maintain desktop...
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Desktop Support Specialist
20 hours ago
Singapore RS RECRUITMENT AGENCY LLP Full timeJob DescriptionWe are seeking a skilled Desktop Support Specialist to join our team at RS Recruitment Agency LLP. In this role, you will be responsible for providing technical support and maintenance for our organization's computer systems, desktops, and peripherals.Key Responsibilities:Provide end-user support and troubleshoot hardware and software...
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Desktop support analyst
2 weeks ago
Singapore STONEX FINANCIAL PTE. LTD. Full timeClass: Full-time AND Permanent Reports to: Desktop Support Team Lead - APAC Company Overview: Connecting clients to markets – and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the...
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Markets Desktop Support Lead
7 days ago
Singapore ANZ Full timeAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their...
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Lead Desktop Engineer
6 days ago
Singapore NTT DATA SERVICES SINGAPORE PTE. LTD. Full timeJob Description:We are seeking a skilled Technical Lead for End-User Computing to join our team at NTT DATA SERVICES SINGAPORE PTE. LTD.About the Role:The successful candidate will lead a team of Desktop Support Assistants, providing technical guidance and expertise to resolve complex issues related to desktop support services.Prioritize and document...