Desktop Team Manager

4 days ago


Singapore GOLDTECH RESOURCES PTE LTD Full time
Job Overview

We are seeking an experienced IT professional to join our team as a Desktop Team Lead. As a key member of our service delivery team, you will be responsible for leading a team of IT professionals in delivering exceptional customer service and support.

About the Role

The successful candidate will have a proven track record in IT service management, with a strong background in desktop support and team leadership. They will be responsible for managing a team of IT professionals, providing guidance and coaching to ensure excellent service delivery, and working closely with the service delivery manager to achieve business objectives.

Key Responsibilities

Leading a team of IT professionals in delivering exceptional customer service and support
Managing and prioritizing multiple tasks and projects simultaneously
Providing guidance and coaching to team members to enhance their skills and performance
Working closely with the service delivery manager to develop and implement service delivery strategies
Ensuring compliance with company policies and procedures

Requirements

Diploma or bachelor's degree in information technology/information system/computer science or related field
ITIL 3 or 4 Foundation Certified preferred
More than 5 years' experience in IT outsourcing with proven track records
Strong customer service focus and ability to work in a team environment
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills

Salary Range
$80,000 - $120,000 per annum

Benefits
- Competitive salary package
- Opportunities for career growth and development
- Collaborative and dynamic work environment

How to Apply
Please submit your detailed resume in MS Word format, stating your notice period/earliest available commencement date, current & expected salaries.

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