Workspace Service Co-Ordinator

23 hours ago

Singapore Cushman & Wakefield Full time

Job Title

Workspace Service Co-Ordinator - Singapore

Job Description Summary

This role is responsible for delivering first-class Workspace and Guest Services by ensuring a seamless visitor journey, fostering a welcoming office community, and maintaining a high standard of hospitality. Key responsibilities include reception and visitor management, access control, mail and deliveries, and office support services. The role also supports meeting/event setups, courier coordination, supply management, and communication across the APAC Workspace Service team.

Job Description

About the role:

  • Delivery of first-class Workspace Services:

  • Ensure a seamless and personalized guest journey.

  • Assist in creating a community feel within the office environment.

  • Hospitality and Guest Services:

  • Offer hospitality to visitors while they wait for their host to arrive (especially if water facilities are available at Reception).

  • Be aware of fire exits and support evacuation during emergencies, escorting employees and guests to the assembly point.

  • Visitor Management:

  • Familiarize yourself with the office layout and building knowledge.

  • When a supplier/vendor/contractor arrives (arranged prior to their visit by the workspace team), check their name and proof of ID, and direct them according to Workspace team instructions.
  • Maintain a tidy reception area and ensure all visitors are registered upon arrival (using the visitor book or relevant tools).

  • Inform appropriate colleagues when their guest arrives (in case of difficulties, inform the Workspace team).

  • Access Control:

  • Manage visitor access by creating, deactivating, and issuing new access badges based on instructions from the Workspace Service team.

  • Retrieve access badges from day visitors when they leave the building.
  • Keep the badges list up to date.

  • In case of uncertainty with unexpected visitors, always consult the Workspace team before allowing entry for security purposes.

  • Mail and Deliveries:

  • Sign for post and deliveries, placing them in the designated post room area.

  • Do not open any letter or parcel unless instructed to do so.

  • If applicable, open items unless marked confidential, and scan letters with a brief description in the email subject line for easy identification by the office team.

  • Additional Duties:

  • Support pick-up or delivery of physical parcels or mail.

  • Partner with the Workspace Service team for efficient communication and guest service.
  • Book taxis as requested (where prepayment is not involved).
  • Monitor office and pantry supplies, coordinating with the Workspace Service Manager for replenishment.
  • Conduct floor walks to ensure the office space remains clean and tidy, reporting any faults.
  • Place orders for the lunch boxes / catering requirements
  • Assist with courier packages, including preparing shipping labels and planning collection from courier companies.
  • Support in setting up meeting rooms and in-house events as directed by the Workspace Service Manager or event host.

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