Associate Director, Fraud Operations

4 days ago


Singapore Standard Chartered Singapore Full time

Join to apply for the Associate Director, Fraud Operations role at Standard Chartered Singapore. Job Summary The Associate Director, Fraud Operations is responsible for managing fraud risk across the retail segment and channels. The role ensures prevention, detection, timely investigation and resolution of fraud and scam cases, while driving continuous improvement in fraud controls and processes. Key Responsibilities Lead fraud operations across digital and non-digital channels. Be on the forefront of emerging fraud trends; and leverage fraud intelligence and analytics to assess evolving fraud patterns. Develop and refine prevention and detection strategies, enhance rule performance and implement end-to-end controls across all channels. Own, manage and optimise fraud rules, scenarios, models, watchlists, triggers and alerts. Responsible for fraud and scam statistics, management reporting, operational dashboards, performance metrics and trend analysis. Partner with business, strategy, analytics and technology teams on the enhancement, implementation and execution of fraud controls. Collaborate with external partners, vendors and industry to implement anti-fraud controls. Identify skill gaps and drive continuous training and improvement on emerging fraud trends and tools. Our Ideal Candidate 8+ years in fraud risk management, fraud operations, investigations, or financial crime risk management in a



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